Senior ServiceNow CSM Expert | ITSM & ITIL Lead

Capgemini; Lisboa; Híbrido; EUR 50 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Life insurance

Career Acceleration Programs

Referral program with bonuses

Resumo da oferta

Capgemini, located in Lisbon, is looking for a Subject Matter Expert in CSM ServiceNow. This role involves managing and configuring ServiceNow ITSM modules, optimizing service delivery, and collaborating with stakeholders to improve IT service operations. Candidates must have at least 4 years of experience in the field, a strong grasp of ITIL best practices, and fluency in both Portuguese and English. The position promotes a hybrid work environment, fostering professional growth and offering an attractive benefits package.

Qualificações

• 4+ years of experience managing ServiceNow ITSM modules.
• Deep understanding of ITIL and its application within ServiceNow.
• Strong analytical skills for process assessment and optimization.
• Hands-on experience in workflow configuration and scripting.

Responsabilidades

• Lead implementation and optimization of ServiceNow ITSM modules.
• Collaborate with stakeholders for process improvement.
• Configure platform workflows and technical designs.
• Contribute to an agile working environment.

Conhecimentos

ServiceNow ITSM modules management

ITIL best practices

Analytical skills

Fluency in Portuguese and English

Ferramentas

ServiceNow

Descrição da oferta de emprego

Capgemini, located in Lisbon, is looking for a Subject Matter Expert in CSM ServiceNow. This role involves managing and configuring ServiceNow ITSM modules, optimizing service delivery, and collaborating with stakeholders to improve IT service operations. Candidates must have at least 4 years of experience in the field, a strong grasp of ITIL best practices, and fluency in both Portuguese and English. The position promotes a hybrid work environment, fostering professional growth and offering an attractive benefits package.