Salesforce Loyalty Expert

Excelia; Porto; Híbrido; EUR 45 000 - 70 000; Tempo integral

Resumo da oferta

Excelia is seeking a Salesforce Loyalty Expert to work in Porto, Portugal. The role involves collaborating with business stakeholders, designing loyalty program structures, and translating business requirements into Salesforce solutions. Ideal candidates will have at least 5 years of Salesforce experience, particularly with Loyalty Management, and experience in industries like retail or hospitality. This position offers a hybrid working model, requiring office attendance 2 to 3 times a month.

Qualificações

• 5+ years of Salesforce experience required.
• Experience in Salesforce Loyalty Management solution design or implementation.
• Strong ability to translate business requirements into Salesforce-based loyalty solutions.

Responsabilidades

• Collaborate with stakeholders to design loyalty program ideas.
• Translate business concepts into Salesforce capabilities.
• Define loyalty program structures including tiers and rewards.

Conhecimentos

Salesforce Experience

Loyalty Management Design

Business Requirement Translation

Cross-functional Collaboration

Customer Engagement Strategy

Descrição da oferta de emprego

Excelia is a multinational Consulting, Technology and Professional Services company with over 25 years of experience. We provide services in more than 50 countries across Europe, Latin America and the United States from our 10 own offices.

Do you have experience as an Salesforce Loyalty Expert and are looking for a new challenge? Then this opportunity is for you!

Position: Salesforce Loyalty Expert

Location: Maia | Hybrid – 2 to 3 times per month in the office

Main responsibilities:

• Collaborate with business stakeholders to understand and shape loyalty program ideas and objectives.
• Translate business concepts into scalable Salesforce Loyalty Management capabilities and technical requirements.
• Define loyalty program structures including tiers, points models, rewards, campaigns, promotions, and customer journeys.
• Advise the business on Salesforce Loyalty Management best practices, limitations, and implementation approaches.
• Support discovery workshops, requirement gathering sessions, and solution brainstorming.
• Create solution concepts, process flows, and implementation recommendations.

Requirements:

• 5+ years of Salesforce experience.
• Proven experience with Salesforce Loyalty Management solution design or implementation.
• Strong experience in translating business requirements into Salesforce-based customer loyalty solutions.
• Experience leading discovery workshops and working with cross-functional business stakeholders.
• Experience in retail, travel, hospitality, telecom, or customer‑centric industries is preferred.
• A successful Salesforce Loyalty Expert combines technical Salesforce expertise with customer engagement strategy experience.
• The ideal candidate is customer‑focused, data‑driven, collaborative, and capable of delivering scalable loyalty solutions that enhance customer satisfaction and business growth.

If you think you’re a good fit, don’t hesitate to apply for this opportunity.