Senior Professional Services Lead – Delivery & Impact

Prophix; Lisboa; Híbrido; EUR 70 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid setup

Location-tailored benefits

Total Wellness Benefit

Professional development support

ESG initiatives

Quarterly Town Halls

Resumo da oferta

Prophix seeks a Senior Professional Services Delivery Manager to oversee a portfolio of implementation engagements across the EMEA region, joining weekly status calls, tracking progress, removing blockers, and ensuring timelines and quality.

You will lead a team of consultants, coach on delivery excellence and client communication, and partner with Sales, Customer Success, and Solutions Architecture on pre-sales scoping and seamless handoffs.

Qualificações

• 5+ years in Professional Services or implementation delivery within SaaS or enterprise software, delivering complex engagements on time and to scope.
• 2+ years managing a team of consultants or delivery professionals, with demonstrated people development and performance management.
• Strong project management discipline with hands-on oversight of concurrent implementations using structured planning tools such as MS Project, Smartsheet, monday.com, or similar.
• Experience working with finance teams and familiarity with FP&A, budgeting, or consolidation processes.
• Exceptional written and verbal communication skills across clients, consultants, and senior leadership.
• Demonstrated use of AI tools to improve productivity, streamline delivery processes, or enhance client-facing work.
• Self-starter with high ownership, able to drive initiatives to completion without direction.
• Legally entitled to work in the posting country and able to travel to client sites and Prophix offices as required.
• Able to learn new tools and adapt as technology and workflows evolve.
• Curious, open to new approaches, and motivated to continuously improve.

Responsabilidades

• Oversee a portfolio of active implementation engagements, joining weekly status calls, tracking progress against project plans, removing blockers, and holding the team accountable to timelines and quality standards.
• Lead and develop a team of PS consultants through regular 1:1s, performance reviews, and targeted coaching on delivery excellence and client communication.
• Act as the senior escalation point for engagement risks, scope challenges, and client issues, resolving them with clarity and confidence while protecting both client relationships and team capacity.
• Partner with Sales, Customer Success, and Solutions Architecture to support pre-sales scoping, ensure accurate effort estimates, and facilitate seamless client handoffs.
• Drive consistent adoption of project planning tools across the team to maintain portfolio visibility, support capacity forecasting, and enable data-informed resourcing decisions.
• Lead continuous improvement of delivery methodology, including integration of AI-assisted workflows that increase team efficiency and raise the quality bar on client engagements.
• Contribute to the broader Professional Services leadership team by sharing regional insights, identifying patterns across engagements, and helping shape scalable delivery practices for EMEA.

Conhecimentos

Team leadership

Project management

AI tooling

Client communication

Finance/FP&A familiarity

Self-starter

Travel readiness

Formação académica

Degree in Accounting/Finance/Business

Ferramentas

MS Project

Smartsheet

monday.com

SAP/NetSuite

Descrição da oferta de emprego

Prophix seeks a Senior Professional Services Delivery Manager to oversee a portfolio of implementation engagements across the EMEA region, joining weekly status calls, tracking progress, removing blockers, and ensuring timelines and quality.

You will lead a team of consultants, coach on delivery excellence and client communication, and partner with Sales, Customer Success, and Solutions Architecture on pre-sales scoping and seamless handoffs.