Manager, Services

Prophix; Lisboa; Híbrido; EUR 70 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid setup

Location-tailored benefits

Total Wellness Benefit

Professional development support

ESG initiatives

Quarterly Town Halls

Resumo da oferta

Prophix seeks a Senior Professional Services Delivery Manager to oversee a portfolio of implementation engagements across the EMEA region, joining weekly status calls, tracking progress, removing blockers, and ensuring timelines and quality.

You will lead a team of consultants, coach on delivery excellence and client communication, and partner with Sales, Customer Success, and Solutions Architecture on pre-sales scoping and seamless handoffs.

Qualificações

• 5+ years in Professional Services or implementation delivery within SaaS or enterprise software, delivering complex engagements on time and to scope.
• 2+ years managing a team of consultants or delivery professionals, with demonstrated people development and performance management.
• Strong project management discipline with hands-on oversight of concurrent implementations using structured planning tools such as MS Project, Smartsheet, monday.com, or similar.
• Experience working with finance teams and familiarity with FP&A, budgeting, or consolidation processes.
• Exceptional written and verbal communication skills across clients, consultants, and senior leadership.
• Demonstrated use of AI tools to improve productivity, streamline delivery processes, or enhance client-facing work.
• Self-starter with high ownership, able to drive initiatives to completion without direction.
• Legally entitled to work in the posting country and able to travel to client sites and Prophix offices as required.
• Able to learn new tools and adapt as technology and workflows evolve.
• Curious, open to new approaches, and motivated to continuously improve.

Responsabilidades

• Oversee a portfolio of active implementation engagements, joining weekly status calls, tracking progress against project plans, removing blockers, and holding the team accountable to timelines and quality standards.
• Lead and develop a team of PS consultants through regular 1:1s, performance reviews, and targeted coaching on delivery excellence and client communication.
• Act as the senior escalation point for engagement risks, scope challenges, and client issues, resolving them with clarity and confidence while protecting both client relationships and team capacity.
• Partner with Sales, Customer Success, and Solutions Architecture to support pre-sales scoping, ensure accurate effort estimates, and facilitate seamless client handoffs.
• Drive consistent adoption of project planning tools across the team to maintain portfolio visibility, support capacity forecasting, and enable data-informed resourcing decisions.
• Lead continuous improvement of delivery methodology, including integration of AI-assisted workflows that increase team efficiency and raise the quality bar on client engagements.
• Contribute to the broader Professional Services leadership team by sharing regional insights, identifying patterns across engagements, and helping shape scalable delivery practices for EMEA.

Conhecimentos

Team leadership

Project management

AI tooling

Client communication

Finance/FP&A familiarity

Self-starter

Travel readiness

Formação académica

Degree in Accounting/Finance/Business

Ferramentas

MS Project

Smartsheet

monday.com

SAP/NetSuite

Descrição da oferta de emprego

What You Will Do

• Oversee a portfolio of active implementation engagements, joining weekly status calls, tracking progress against project plans, removing blockers, and holding the team accountable to timelines and quality standards
• Lead and develop a team of PS consultants through regular 1:1s, performance reviews, and targeted coaching on delivery excellence and client communication.
• Act as the senior escalation point for engagement risks, scope challenges, and client issues, resolving them with clarity and confidence while protecting both client relationships and team capacity
• Partner closely with Sales, Customer Success, and Solutions Architecture to support pre-sales scoping, ensure accurate effort estimates, and facilitate seamless client handoffs
• Drive consistent adoption of project planning tools across the team to maintain portfolio visibility, support capacity forecasting, and enable data-informed resourcing decisions
• Lead continuous improvement of delivery methodology, including the integration of AI-assisted workflows that increase team efficiency and raise the quality bar on client engagements
• Contribute to the broader Professional Services leadership team by sharing regional insights, identifying patterns across engagements, and helping shape scalable delivery practices for EMEA

What You Will Bring

We hire for potential as much as experience. If this role excites you but you don’t check every box, we still want to hear from you. At Prophix, people who ask good questions, adapt quickly, and bring a fresh perspective often make the biggest impact.

Required Qualifications

• 5+ years in Professional Services or implementation delivery within SaaS or enterprise software, with a track record of delivering complex, multi-stakeholder engagements on time and to scope
• 2+ years managing a team of consultants or delivery professionals, with demonstrated ability to develop people, manage performance, and build a high-trust team culture
• Strong project management discipline, with hands-on experience overseeing concurrent implementations using structured planning tools such as MS Project, Smartsheet, monday.com, or similar
• Experience working with finance teams and familiarity with FP&A, budgeting, or consolidation processes, comfortable navigating finance-side conversations with confidence
• Exceptional written and verbal communication skills, with the ability to adapt your message clearly and credibly across clients, consultants, and senior leadership
• Demonstrated use of AI tools to improve personal or team productivity, streamline delivery processes, or enhance the quality of client-facing work
• Self-starter with high ownership, able to identify what needs to be done and drive it to completion without waiting to be directed
• Legally entitled to work in the country where this role is posted and able to travel to client sites and Prophix offices as required
• Able to learn new tools and adapt as technology and workflows evolve.
• Curious, open to new approaches, and motivated to continuously improve.

Preferred Qualifications

• Direct experience implementing CPM or FP&A platforms, including Prophix, Anaplan, OneStream, Adaptive, or TM1
• Experience with financial consolidation platforms such as Prophix FC, HFM, CCH Tagetik, or LucaNet
• Familiarity with ERP integration patterns involving SAP, Unit4, or NetSuite
• Experience managing partner co-delivery engagements across distributed or international teams
• Proficiency in French and/or Dutch
• Degree in Accounting, Finance, Business, or a related technical discipline is an asset

What Success Looks Like

• 30 days: You know our platform, our customers, and how your team operates. You’ve completed onboarding and are contributing to live work.
• 90 days: You’re working independently, owning deliverables end to end, and building relationships across functions and regions.
• 6 months: Your fingerprints are on something real. You’ve improved a process, shipped something meaningful, or earned a seat at the table on a decision that matters.

Why Join Prophix?

Joining Prophix means working as part of a genuinely global team with colleagues across Europe, North America, Brazil, and Australia who bring different perspectives and work on shared problems. You’ll build breadth: cross functional experience, international exposure, and direct access to customers in a range of industries. We invest in learning and development, support flexible and hybrid working, and give people real ownership from day one. Our values are Pursue Excellence, Build with Purpose, Create Wins for All, and Drive Continuous Innovation. These shape how we work, not just what we say.

What’s Included for You?

• Hybrid set-up from our centrally-located office with flexible working hours
• A comprehensive benefit package tailored to your location
• Total Wellness Benefit
• Professional development support and financial assistance for learning
• Opportunities to participate in Environmental, Social, and Governance (ESG) initiatives
• Quarterly Town Halls and Kickoffs that bring teams together to celebrate wins, share updates, and look ahead at what’s next

Equal Opportunities & Inclusion

Prophix is an equal opportunity employer. We welcome applications from people of all backgrounds, experiences, and identities, and are committed to creating an inclusive environment where everyone can do their best work. If you require any adjustments during the recruitment process, please let us know.

Accessibility & AI Transparency

Prophix promotes an accessible hiring process. If you need accommodation at any stage, we’ll work with you. Some interviews may be recorded so our hiring team can review and assess responses fairly and consistently. As part of our commitment to Responsible AI, we use a small number of AI-supported tools to help with tasks like resume review, shortlisting, or creating interview summaries. AI is never used as the sole basis for hiring decisions, and your personal data is never used to train AI models. If you’d prefer not to take part in any AI-assisted step, just let us know and we’ll be happy to accommodate.