Premium Enterprise Delivery Lead - Payments & Retail Tech

Planet Payment; Porto; Híbrido; EUR 70 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Resumo da oferta

Planet is seeking a Premium Enterprise Delivery Manager in Porto, Portugal, to lead large merchant implementations from initiation to deployment. You will ensure successful delivery, strong stakeholder engagement, and a high customer experience while driving scalable deployment outcomes.

You will act as the primary operational contact for enterprise customers, manage risks and escalations, and work with cross-functional teams to deliver on time, within scope, and to quality standards.

Qualificações

• Experience in programme delivery, project management, customer success, account management, or a similar customer-facing role.
• Strong stakeholder management and relationship-building skills.
• Excellent verbal and written communication skills in English.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple projects, priorities, and deadlines simultaneously.
• Highly organised with strong planning and execution skills.
• Confident using reporting, presentation, and project management tools.
• Proactive, customer-focused, and comfortable working in a fast-paced environment.

Responsabilidades

• Lead large merchant implementations and premium delivery programmes from planning through deployment.
• Act as the primary operational point of contact for assigned enterprise customers.
• Build and maintain strong relationships with key customer stakeholders.
• Manage customer issues, risks, and escalations through to successful resolution.
• Drive customer satisfaction and continuous improvement across all engagements.
• Establish effective project governance, including reporting, RAID management, and escalation processes.
• Lead project meetings, governance forums, and executive steering committees when required.
• Ensure projects are delivered on time, within scope, and to agreed quality standards.
• Collaborate with delivery, technical, finance, and commercial teams to achieve successful outcomes.
• Support delivery acceleration, portfolio prioritisation, and revenue growth initiatives.

Descrição da oferta de emprego

Planet is seeking a Premium Enterprise Delivery Manager in Porto, Portugal, to lead large merchant implementations from initiation to deployment. You will ensure successful delivery, strong stakeholder engagement, and a high customer experience while driving scalable deployment outcomes.

You will act as the primary operational contact for enterprise customers, manage risks and escalations, and work with cross-functional teams to deliver on time, within scope, and to quality standards.