Global Customer Success Advocate — Renewals & Growth

Prophix; Lisboa; Presencial; EUR 45 000 - 70 000; Tempo integral

Resumo da oferta

Prophix is seeking a customer-focused professional to manage a book of customer accounts on-site. You will build trust through proactive communication, tailor success plans, and drive adoption and renewal strategies across regions.

You will analyze usage data, collaborate with cross-functional teams, and identify growth opportunities while maintaining strong language skills in English and French. This role emphasizes ownership and global collaboration.

Qualificações

• Experience in a customer-facing role (Customer Success / Account Management) with a track record of managing multiple accounts.
• Strong analytical skills to interpret customer data, identify trends, and translate insights into actions.
• Ability to engage with senior stakeholders including CFOs, VPs, and finance leaders.
• Excellent organizational and time management skills.
• Strong written and verbal communication in English and French.
• Eligible to work in the country where the role is posted.
• Comfort using AI tools responsibly to support tasks.

Responsabilidades

• Serve as the primary point of contact for an assigned book of customer accounts.
• Develop and execute tailored success plans that drive adoption and value realization.
• Monitor customer health signals and re-engage less-engaged accounts.
• Coordinate interventions with Professional Services, Product Adoption, and Customer Sales.
• Lead renewal conversations with confidence and secure growth.
• Analyze customer data and usage trends to surface actionable insights.
• Represent the voice of the customer to product, marketing, and leadership teams.
• Identify opportunities for additional training, support, or expansion.

Conhecimentos

Customer-facing experience

Analytical skills

Stakeholder communication

English proficiency

French proficiency

Time management

AI tools usage

Ferramentas

CRM tools

AI tools

Descrição da oferta de emprego

Prophix is seeking a customer-focused professional to manage a book of customer accounts on-site. You will build trust through proactive communication, tailor success plans, and drive adoption and renewal strategies across regions.

You will analyze usage data, collaborate with cross-functional teams, and identify growth opportunities while maintaining strong language skills in English and French. This role emphasizes ownership and global collaboration.