Premium Enterprise Delivery Manager - Hybrid Work

Planet; Porto; Híbrido; EUR 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Reasonable accommodations

Resumo da oferta

Planet in Porto is seeking a Premium Enterprise Delivery Manager to lead large merchant implementations and premium delivery programmes from initiation to completion. You will partner with delivery, technical, finance and commercial teams, manage risks and escalations, drive customer satisfaction, and maintain strong relationships with enterprise customers in a fast-paced, hybrid-work environment.

You will coordinate cross-functional teams, ensure timely delivery, and uphold quality standards

Qualificações

• Experience in programme delivery, project management, customer success, account management, or a similar customer-facing role.
• Strong stakeholder management and relationship-building skills.
• Excellent verbal and written communication skills in English.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple projects, priorities, and deadlines simultaneously.
• Highly organised with strong planning and execution skills.
• Confident using reporting, presentation, and project management tools.
• Proactive, customer-focused, and comfortable working in a fast-paced environment.

Responsabilidades

• Lead large merchant implementations and premium delivery programmes from planning through deployment.
• Act as the primary operational point of contact for assigned enterprise customers.
• Build and maintain strong relationships with key customer stakeholders.
• Manage customer issues, risks, and escalations through to successful resolution.
• Drive customer satisfaction and continuous improvement across all engagements.
• Establish effective project governance, including reporting, RAID management, and escalation processes.
• Lead project meetings, governance forums, and executive steering committees when required.
• Ensure projects are delivered on time, within scope, and to agreed quality standards.
• Collaborate with delivery, technical, finance, and commercial teams to achieve successful outcomes.
• Support delivery acceleration, portfolio prioritisation, and revenue growth initiatives.

Conhecimentos

Programme delivery

Project management

Customer success

Account management

Customer-facing

Descrição da oferta de emprego

Planet in Porto is seeking a Premium Enterprise Delivery Manager to lead large merchant implementations and premium delivery programmes from initiation to completion. You will partner with delivery, technical, finance and commercial teams, manage risks and escalations, drive customer satisfaction, and maintain strong relationships with enterprise customers in a fast-paced, hybrid-work environment.

You will coordinate cross-functional teams, ensure timely delivery, and uphold quality standards