Global Customer Success Partner — Hybrid & Flexible Hours

Prophix; Lisboa; Híbrido; EUR 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working

Professional development

Benefits package

ESG initiatives

Resumo da oferta

Prophix is seeking a Customer Success Representative to manage a portfolio of accounts, driving adoption and value realization of the Prophix platform across regions. You will build trusted relationships with executives and users, coordinate with services, product adoption, and sales teams to deliver a seamless customer experience, and lead renewal conversations.

You will monitor customer health, surface insights, and advocate for customer needs to influence roadmap and service delivery, while

Qualificações

• Experience in customer-facing roles with multi-account management.
• Strong ability to interpret data and translate into actionable plans.
• Comfort communicating with senior finance stakeholders (CFOs, VPs).
• Excellent organization and time management to juggle a large book of business.
• Proficient in English and French; other languages a plus.
• Authorized to work in the posting country.
• Familiar with AI-assisted tools for research/drafting/data review.
• Curious, adaptable, and growth-oriented in customer success.

Responsabilidades

• Be primary contact for assigned customer accounts.
• Build trust via responsive, proactive communication.
• Develop and execute tailored success plans to drive adoption & value.
• Monitor health signals and re-engage less-engaged accounts.
• Coordinate with cross-functional teams for timely interventions.
• Lead renewal conversations and handle objections.
• Analyze usage data to surface insights and improvements.
• Represent customer voice to product and leadership.

Conhecimentos

Customer-facing role

Analytical skills

Stakeholder engagement

Organization & time management

English & French proficiency

Legal work eligibility

AI tools familiarity

Curiosity & adaptability

Formação académica

Accounting/Financial concepts

Ferramentas

CRM tools

ERP platforms (e.g., Prophix, Anaplan, Vena, Planful, OneStream)

Descrição da oferta de emprego

Prophix is seeking a Customer Success Representative to manage a portfolio of accounts, driving adoption and value realization of the Prophix platform across regions. You will build trusted relationships with executives and users, coordinate with services, product adoption, and sales teams to deliver a seamless customer experience, and lead renewal conversations.

You will monitor customer health, surface insights, and advocate for customer needs to influence roadmap and service delivery, while