Senior O2C Billing & Time Management Specialist

ManpowerGroup; Porto; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

ManpowerGroup is seeking a Billing and Time Management Senior Specialist in Porto, Portugal. The role focuses on executing day-to-day responsibilities within Customers’ Billing and Time Management, while adhering to standard processes and collaborating with internal and external customers across cross-functional teams.

The ideal candidate will have strong customer service skills, meticulous attention to detail, and the ability to manage an assigned portfolio independently, ensuring accurate

Qualifikationen

• Experience in customer-facing roles covering O2C processes.
• Strong attention to detail and accuracy.
• Ability to work independently while owning an assigned portfolio of accounts.

Aufgaben

• Ensure invoicing is completed in a timely and accurate manner.
• Validate billing attributes and handle exceptions.
• Support Operations teams in ensuring correct bill rates set up and alignment with contracts.
• Monitor deadlines and cut-off times, ensuring complete input from stakeholders.
• Maintain detailed records of customer correspondence.
• Assist with dispute resolution and escalate when needed.
• Provide support on escalated issues from the BPO and oversee end-to-end billing activities.
• Provide feedback to improve process maps and procedures.
• Collaborate with internal departments to ensure accurate invoicing and resolve disputes.

Kenntnisse

O2C processes

Billing accuracy

Customer service

Attention to detail

Independent worker

Jobbeschreibung

ManpowerGroup is seeking a Billing and Time Management Senior Specialist in Porto, Portugal. The role focuses on executing day-to-day responsibilities within Customers’ Billing and Time Management, while adhering to standard processes and collaborating with internal and external customers across cross-functional teams.

The ideal candidate will have strong customer service skills, meticulous attention to detail, and the ability to manage an assigned portfolio independently, ensuring accurate