Senior Billing Specialist

ManpowerGroup; Porto; On-site; EUR 35,000 - 55,000; Full time

Job summary

ManpowerGroup is seeking a Billing and Time Management Senior Specialist in Porto, Portugal. The role focuses on executing day-to-day responsibilities within Customers’ Billing and Time Management, while adhering to standard processes and collaborating with internal and external customers across cross-functional teams.

The ideal candidate will have strong customer service skills, meticulous attention to detail, and the ability to manage an assigned portfolio independently, ensuring accurate

Qualifications

• Experience in customer-facing roles covering O2C processes.
• Strong attention to detail and accuracy.
• Ability to work independently while owning an assigned portfolio of accounts.

Responsibilities

• Ensure invoicing is completed in a timely and accurate manner.
• Validate billing attributes and handle exceptions.
• Support Operations teams in ensuring correct bill rates set up and alignment with contracts.
• Monitor deadlines and cut-off times, ensuring complete input from stakeholders.
• Maintain detailed records of customer correspondence.
• Assist with dispute resolution and escalate when needed.
• Provide support on escalated issues from the BPO and oversee end-to-end billing activities.
• Provide feedback to improve process maps and procedures.
• Collaborate with internal departments to ensure accurate invoicing and resolve disputes.

Skills

O2C processes

Billing accuracy

Customer service

Attention to detail

Independent worker

Job description

The Billing and Time Management Senior Specialist role is responsible for executing day-to-day responsibilities within the areas of Customers’ Billing and Time Management, while adhering to standard processes and procedures. Additionally, the O2C Billing and Time Management Senior Specialist will work collaboratively with internal and external customers, cross-functional teams at various levels to resolve issues. This role requires exceptional customer service skills, a strong attention to detail, and the ability to work independently while assuming ownership of an assigned portfolio of accounts.

Core Responsibilities

• Ensure that invoicing is completed in a timely and accurate manner.
• Validate billing attributes and handle exception.
• Support Operations’ Teams in ensuring correct bill rates set up and alignment with customers’ contracts and agreements.
• Monitor deadlines and cut-off times and ensure that quality and complete input is provided from relevant stakeholders.
• Maintain detailed records of customer correspondence.
• Assist with dispute resolution and escalatet through the proper channels, if needed.
• Provide support on escalated issues, including such from the BPO and oversight the end-to-end billing activities.
• Provide feedback to the O2C Team Lead to ensure the relevance, accuracy and completeness of process maps and desktop procedures.
• Partner with internal departments to ensure accurate invoicing and resolve disputes.
• Adhere to policies related to the O2C process.
• Assist with external and internal audit requests, providing support where needed.
• Performs special projects and other duties as assigned.
• Experience in customer facing - roles specifically covering O2C processes.
• Strong client service mentality: able to collaborate with stakeholders, employees, customers to deliver a positive experience.
• Knowledge and understanding of the mechanics in the O2C process stream and how these fit into the end-to-end financial process environment.
• Knowledge of internal controls, segregation of duties and compliance best practices.
• Grasp of accounting concepts and how O2C processes impact the company’s working capital targets and financial performance.