Dutch-Speaking Road Services Support & Billing Specialist

Pkrecruiting; Porto; On-site; EUR 14,000 - 22,000; Full time

Benefits offered by this job

Full social security

Rotational shifts

22 days annual leave

Holiday and Christmas bonuses

Training before starting

Meal allowance

Health insurance

Job summary

CloserHire is partnering with a leading international outsourcing group in Portugal to recruit Customer Support & Billing Specialists for a large-scale public services operation in the Porto area. The role covers handling customer queries, billing, and administrative communication across phone, email, and digital channels.

You will work in a regulated environment with structured processes, receive fully paid training, health insurance from day one, and a Portuguese contract with social security.

Qualifications

• Native or C1 level Dutch and good English skills.
• Experience in customer service, billing, collections, or administration is a plus.

Responsibilities

• Handle customer queries related to accounts, billing, tolls, and service information.
• Register requests, complaints, and clarifications in internal systems for full traceability.
• Perform billing, collection, and revenue reconciliation activities.
• Communicate with external entities such as authorities and regulatory bodies as required.
• Ensure data accuracy and compliance with internal and regulatory standards.
• Contribute to service quality, revenue protection, and customer satisfaction.
• All communication is handled via phone, email, and digital channels.

Skills

Dutch (C1)

English (fluent)

Job description

CloserHire is partnering with a leading international outsourcing group in Portugal to recruit Customer Support & Billing Specialists for a large-scale public services operation in the Porto area. The role covers handling customer queries, billing, and administrative communication across phone, email, and digital channels.

You will work in a regulated environment with structured processes, receive fully paid training, health insurance from day one, and a Portuguese contract with social security.