Senior Manager, Digital Meetings & Housing Operations

Boston Consulting Group; Lisboa; Sur place; EUR 120 000 - 180 000; Plein temps

Résumé du poste

Boston Consulting Group in Lisbon seeks a senior manager to lead Meeting & Events Digital, Housing & Delegate Management, translating the service strategy into high-quality, scalable delivery across registration, digital platforms, and housing services for global meetings in-person, hybrid, and virtual.

You will collaborate with internal teams and external suppliers, set standards, manage complex programs, and drive improvements in participant experience, data privacy, and resilience, ensuring a

Responsabilités

• Translate the DHD service strategy into clear operating priorities across registration, digital and housing platforms, delegate management, and housing/accommodation services, coordinating internal teams and external suppliers to deliver an integrated service.
• Lead complex, high-profile event service delivery across multiple regions and stakeholder groups, directing project teams and external suppliers while maintaining a cohesive participant experience across digital and housing touchpoints.
• Manage operations, programs, and projects that provide leverage to the DHD Director; anticipate changing priorities, allocate resources effectively, and drive complex work to high-quality outcomes.
• Establish and reinforce practical standards, playbooks, quality controls, and service measures that improve consistency, scalability, and stakeholder experience.
• Identify service risks and operational dependencies early, develop mitigation plans, and resolve escalated issues with sound judgement and appropriate stakeholder engagement.
• Oversee the housing/accommodation service alongside registration and digital delivery, ensuring room-block, booking, participant communication, and data processes are integrated into the broader attendee journey.
• Partner with internal teams and external providers to ensure housing services are delivered to agreed standards, with clear ownership, controls, escalation paths, and service expectations.
• Drive simplification and standardization across housing workflows and technology, identifying opportunities to reduce manual effort, improve data accuracy, and strengthen the participant experience.
• Ensure appropriate attention to data privacy, security, contractual obligations, and operational risk across housing and delegate-management processes.

Description du poste

Boston Consulting Group in Lisbon seeks a senior manager to lead Meeting & Events Digital, Housing & Delegate Management, translating the service strategy into high-quality, scalable delivery across registration, digital platforms, and housing services for global meetings in-person, hybrid, and virtual.

You will collaborate with internal teams and external suppliers, set standards, manage complex programs, and drive improvements in participant experience, data privacy, and resilience, ensuring a