Meeting & Events Digital, Housing & Delegate Management Senior Manager

Boston Consulting Group; Lisboa; On-site; EUR 120,000 - 180,000; Full time

Job summary

Boston Consulting Group in Lisbon seeks a senior manager to lead Meeting & Events Digital, Housing & Delegate Management, translating the service strategy into high-quality, scalable delivery across registration, digital platforms, and housing services for global meetings in-person, hybrid, and virtual.

You will collaborate with internal teams and external suppliers, set standards, manage complex programs, and drive improvements in participant experience, data privacy, and resilience, ensuring a

Responsibilities

• Translate the DHD service strategy into clear operating priorities across registration, digital and housing platforms, delegate management, and housing/accommodation services, coordinating internal teams and external suppliers to deliver an integrated service.
• Lead complex, high-profile event service delivery across multiple regions and stakeholder groups, directing project teams and external suppliers while maintaining a cohesive participant experience across digital and housing touchpoints.
• Manage operations, programs, and projects that provide leverage to the DHD Director; anticipate changing priorities, allocate resources effectively, and drive complex work to high-quality outcomes.
• Establish and reinforce practical standards, playbooks, quality controls, and service measures that improve consistency, scalability, and stakeholder experience.
• Identify service risks and operational dependencies early, develop mitigation plans, and resolve escalated issues with sound judgement and appropriate stakeholder engagement.
• Oversee the housing/accommodation service alongside registration and digital delivery, ensuring room-block, booking, participant communication, and data processes are integrated into the broader attendee journey.
• Partner with internal teams and external providers to ensure housing services are delivered to agreed standards, with clear ownership, controls, escalation paths, and service expectations.
• Drive simplification and standardization across housing workflows and technology, identifying opportunities to reduce manual effort, improve data accuracy, and strengthen the participant experience.
• Ensure appropriate attention to data privacy, security, contractual obligations, and operational risk across housing and delegate-management processes.

Job description

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As the Meeting & Events Digital, Housing & Delegate Management Senior Manager, you will play a key leadership role within the Digital, Housing & Delegate Management (DHD) capability, translating the DHD service strategy into high-quality, scalable delivery across registration, digital event platforms, delegate management, and housing and accommodation services. You will support a global portfolio of complex and high-profile meetings and events, ensuring seamless, brand-aligned, secure, and operationally resilient participant experiences across in-person, hybrid, and virtual formats.

Your Responsibilities Will Be

Service Leadership & Delivery

• Translate the DHD service strategy into clear operating priorities across registration, digital and housing platforms, delegate management, and housing/accommodation services, coordinating internal teams and external suppliers to deliver an integrated service.


• Lead complex, high-profile event service delivery across multiple regions and stakeholder groups, directing project teams and external suppliers while maintaining a cohesive participant experience across digital and housing touchpoints.


• Manage operations, programs, and projects that provide leverage to the DHD Director; anticipate changing priorities, allocate resources effectively, and drive complex work to high-quality outcomes.


• Establish and reinforce practical standards, playbooks, quality controls, and service measures that improve consistency, scalability, and stakeholder experience.


• Identify service risks and operational dependencies early, develop mitigation plans, and resolve escalated issues with sound judgement and appropriate stakeholder engagement.

Business Ownership of Digital & Housing Platforms

• Act as business owner for M&E's digital and housing technology platforms, accountable for ensuring the products meet business and user needs and support the end-to-end event service model.


• Partner closely with Product and IT teams to define business requirements, prioritize enhancements, shape product roadmaps, and make informed trade-offs across user experience, functionality, risk, cost, and technical feasibility.


• Represent M&E business needs in platform governance, release planning, testing, adoption, and change management; ensure new capabilities are operationally ready and embedded into team workflows.


• Use platform performance, participant feedback, service data, and stakeholder insights to identify root causes, develop improvement priorities, and influence future investment decisions.


• Promote responsible adoption of automation, AI, analytics, and emerging event technologies where they can improve participant experience, efficiency, data quality, or resilience.

Housing & Delegate Experience

• Oversee the housing/accommodation service alongside registration and digital delivery, ensuring room-block, booking, participant communication, and data processes are integrated into the broader attendee journey.


• Partner with internal teams and external providers to ensure housing services are delivered to agreed standards, with clear ownership, controls, escalation paths, and service expectations.


• Drive simplification and standardization across housing workflows and technology, identifying opportunities to reduce manual effort, improve data accuracy, and strengthen the participant experience.


• Ensure appropriate attention to data privacy, security, contractual obligations, and operational risk across housing and delegate-management processes.

People Development & Leadership