Invoice Adjustment (Billing & Dispute Management)

FedEx Group; Leça do Balio; Hybrid; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Attractive compensation package

Health Insurance for you and your family

Life Insurance

Pension Fund

Hybrid Working Model

Extensive learning resources

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Career opportunities

Job summary

A leading logistics company in Porto is offering an exciting opportunity for a role focused on invoice adjustment processing. The successful candidate will be responsible for validating and recording adjustments, maintaining accurate records, and minimizing discrepancies. Key qualifications include proficiency in Excel and strong problem-solving skills. The position offers an attractive compensation package, including health and life insurance, a pension fund, and hybrid working arrangements. Join us to contribute to a diverse and inclusive work environment.

Qualifications

• Experience in an international environment or similar is a plus.
• Experience working with third party auditors/customer portals is a plus.
• Ability to read, write and communicate in English in a business setting.
• Attention to detail and strong analytical skills.

Responsibilities

• Receive and review supporting details from CFS Rep for invoice adjustments.
• Process invoice adjustments upon validation of supporting details.
• Maintain accurate records of adjustments for reconciliation efforts.
• Record adjustments after determining correct credit code/reason.
• Records adjustments after determining correct credit code/reason and obtains proper approvals.

Skills

Excel

Attention to detail

Customer orientation

Problem solving

Analytical skills

Ability to communicate in English

Learning mindset

Education

Background in Finance

Job description

We have an exciting opportunity for you to join our team as a (INSERT JOB TITLE).

Who we are:

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day‑to‑day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let’s write our next chapter together.

What you will be doing:

• Receives and reviews the supporting details from the CFS Rep for invoice adjustments
• Upon validation that the supporting details are valid (e.g., credit note calculations from inaccurate billing are correct and approved by Commercial), processes invoice adjustments (e.g., record adjustment after identifying correct credit code) for insourced Global customers in FedEx’s systems
• Maintains accurate records of adjustments to support reconciliation efforts and audit trails
• Proactively records recurring issues to minimize billing discrepancies, streamlining invoice‑related processes and driving continuous improvements
• Record adjustments after determining correct credit code/reason and validating proper documented approval and authorization by FedEx personnel in line with FedEx approval matrix

What you bring with you:

• Background in Finance is advantageous
• Experience with Excel (Mandatory)
• Ability to read, write and communicate in English in a business environment setting. Other desired languages are German, French, Italian, Spanish (B2 Level)
• Ability to pay close attention to detail
• High degree of customer orientation
• Good Problem solving and analytical skills
• Keen to learn and approach subjects outside of comfort zone and propose suggestions for improvement
• Experience working with third party auditors / customer portals (Plus)
• Experience in an international environment or similar (Plus)

What we offer:

• Attractive compensation package
• Health Insurance for you and your family members (Optional)
• Life Insurance (applicable for FedEx positions with a permanent contract)
• Pension Fund (applicable for FedEx positions with a permanent contract)
• Hybrid Working Model (2 days working from home and 3 days working at the office)
• Training to get you started and on‑the‑job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced‑rate shipping
• Great career opportunities
• Schedule - daily shift Monday to Friday

Are you interested in this position?

We’d love to know you better! Submit your application, by uploading your CV in English. Thanks in advance for your application. After the online phase, the most successful candidates will be invited for an interview.

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.