Senior CRM & Loyalty Architect (Hybrid)

Merkle; Leiria; Presencial; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work models

Volunteer days

Wellness days

Modern offices

Competitive salary

Multi-cultural environment

Resumo da oferta

Merkle, a dentsu company, invites applications for a CRM Architect delivering design, customization, and optimization of CRM platforms at scale. The role emphasizes integration, data analytics, and scalable solutions aligned with strategic objectives to drive customer relationship excellence.

You will lead design efforts for complex digital CRM solutions, mentor junior engineers, and ensure architectural integrity across the SDLC, while contributing to pitches and client work within an

Qualificações

• Excellent knowledge of CRM systems e.g. Salesforce, HubSpot, Microsoft Dynamics (Backend and Frontend).
• Be able to implement efficient, scalable, and maintainable CRM solutions.
• Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues.
• Experience in leading and managing project development in Agile or Scrum environments.
• Experience with CI/CD and version control tools (e.g., GitHub, GitLab, Bitbucket, Jenkins, etc.).
• Ability to work independently and as part of a team, managing multiple priorities and deadlines and guide junior members.

Responsabilidades

• Lead the design and development of complex digital solutions in the CRM Domain
• Lead the development of complex software solutions.
• Provide technical guidance and mentorship to junior engineers.
• Ensure architectural integrity and consistency across the software development lifecycle.
• Develop and maintain software architecture documentation.
• Participate in project planning and estimation activities.
• Drive continuous improvement initiatives within the development team.
• Act as a subject matter expert (SME) for pitches and client work.
• Contribute to the vision and strategy of the team

Conhecimentos

CRM Platforms

Agile/Scrum

CI/CD

Team Leadership

Ferramentas

GitHub

GitLab

Bitbucket

Jenkins

Descrição da oferta de emprego

Merkle, a dentsu company, invites applications for a CRM Architect delivering design, customization, and optimization of CRM platforms at scale. The role emphasizes integration, data analytics, and scalable solutions aligned with strategic objectives to drive customer relationship excellence.

You will lead design efforts for complex digital CRM solutions, mentor junior engineers, and ensure architectural integrity across the SDLC, while contributing to pitches and client work within an