Senior CRM Architect & Platform Leader

dentsu; Guarda; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Wellness days

Volunteer days

Job summary

Merkle, a dentsu company, Lisbon-based CRM architecture leader, is seeking an experienced professional to design, implement, and optimize large-scale CRM systems. You will guide architecture, integrate multiple platforms, and mentor teams across international projects.

The role blends hands-on design with strategic leadership, requires deep CRM platform knowledge, and offers hybrid work with global collaboration opportunities within the dentsu network.

Qualifications

• Deep knowledge of CRM platforms including Salesforce, HubSpot, and Microsoft Dynamics.
• Experience designing scalable CRM solutions integrating multiple systems.
• Strong problem solving and debugging skills.
• Experience leading project development in Agile/Scrum environments.
• Experience with CI/CD and version control tools (GitHub, GitLab, Bitbucket, Jenkins, etc.).
• Ability to work independently and guide junior members.

Responsibilities

• Design the architecture systems in the CRM Domain to ensure high performance and scalability.
• Design and optimize digital platforms.
• Develop and maintain software architecture documentation.
• Ensure architectural integrity and consistency across the software development lifecycle.
• Provide technical guidance and mentorship to development teams.
• Review and approve design and code to ensure adherence to best practices.
• Work closely with stakeholders to understand business requirements.
• Translate business requirements into technical specifications and architectural designs.
• Stay updated with the latest industry trends and technologies.
• Drive continuous improvement initiatives within the development team.
• Participate in project planning and estimation activities.
• Identify and mitigate technical risks throughout the project lifecycle.
• Establish and enforce coding standards and best practices.
• Conduct performance tuning and optimization of software systems.
• Maintain comprehensive architectural documentation.
• Prepare and present technical reports and presentations to stakeholders.
• Act as a subject matter expert (SME) for pitches and client work.

Skills

CRM Architecture

System Design

Agile Leadership

CI/CD

Mentorship

Code Review

Stakeholder Management

Tools

Salesforce

HubSpot

Microsoft Dynamics

GitHub/GitLab

Job description

Merkle, a dentsu company, Lisbon-based CRM architecture leader, is seeking an experienced professional to design, implement, and optimize large-scale CRM systems. You will guide architecture, integrate multiple platforms, and mentor teams across international projects.

The role blends hands-on design with strategic leadership, requires deep CRM platform knowledge, and offers hybrid work with global collaboration opportunities within the dentsu network.