Senior Conversational AI Designer — GenAI & UX

Capgemini; Lisboa; Hybrid; EUR 50,000 - 75,000; Full time

Benefits offered by this job

Hybrid working model

Health and life insurance

Career development opportunities

Job summary

Capgemini Engineering in Portugal is seeking a Senior Conversational AI Designer to design, shape, and optimize AI-powered conversational experiences across chat and voice. You will work at the intersection of UX, Generative AI, and conversational technologies to deliver intuitive, scalable experiences.

The role involves collaborating with cross-functional teams, defining dialog strategies, and ensuring production-ready solutions with governance and guardrails, while leveraging LLMs and AI

Qualifications

• 2+ years of UX/Service/Product design experience.
• 1+ years in Conversational Design or related.
• Experience delivering AI solutions in production.
• Strong knowledge of Generative AI, LLMs, and prompt engineering.
• Experience defining guardrails and governance for AI interactions.
• Experience designing chat and voice-based UIs.
• Solid user-centered design methodologies and usability practices.
• Workshop facilitation and cross-functional collaboration.
• Excellent communication and stakeholder management.
• Fluency in Portuguese and English.

Responsibilities

• Design end-to-end conversational experiences for chat and voice-based AI solutions.
• Translate business requirements into conversational journeys and flows.
• Define dialog strategies, tone, and personality frameworks for AI agents.
• Design and optimize experiences powered by LLMs and Generative AI.
• Create prompts, guardrails, and orchestration frameworks for reliable AI interactions.
• Maintain design guidelines, pattern libraries, and design system components.
• Collaborate with UX, product, AI engineers, data scientists, and stakeholders.
• Analyze user behavior to improve experience quality and business outcomes.
• Support deployment and evolution of conversational AI in production.

Skills

UX Design

Product Design

Service Design

Conversational Design

VUI Design

Generative AI

LLMs

Prompt engineering

AI orchestration

Guardrails

Workshops

Stakeholder management

Portuguese

English

Communication

Tools

Microsoft Copilot Studio

Dialogflow

Cognigy

IBM Watson Assistant

Amazon Lex

Job description

Capgemini Engineering in Portugal is seeking a Senior Conversational AI Designer to design, shape, and optimize AI-powered conversational experiences across chat and voice. You will work at the intersection of UX, Generative AI, and conversational technologies to deliver intuitive, scalable experiences.

The role involves collaborating with cross-functional teams, defining dialog strategies, and ensuring production-ready solutions with governance and guardrails, while leveraging LLMs and AI