Senior GenAI Conversational UX Designer

Capgemini Engineering; Lisboa; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Health and life insurance

Career growth opportunities

Job summary

Capgemini Engineering is seeking a Senior Conversational AI Designer to shape and optimize AI-powered conversational experiences across voice and digital channels. You will bridge UX, Generative AI, and conversational technologies to deliver intuitive, scalable interactions that drive measurable business value.

In this role, collaborate with UX, PMs, AI engineers, and data scientists to translate business needs into effective dialog flows, guardrails, and design system components.

Qualifications

• 2+ years in UX Design, Product Design, Service Design, or related fields.
• 1+ year in Conversational Design, Conversation Design, VUI Design, or Conversational UX.
• Proven production-ready conversational AI designs.
• Strong understanding of Generative AI, LLMs, prompt engineering, and AI orchestration.
• Experience defining guardrails, governance, and responsible AI patterns.
• Experience designing chat and voice-based experiences.
• Solid user-centered design methodologies and usability best practices.
• Experience facilitating workshops and collaborating with cross-functional teams.
• Excellent communication, storytelling, and stakeholder management.
• Fluency in Portuguese and English (written and spoken).

Responsibilities

• Design end-to-end conversational experiences for chat and voice AI.
• Translate business requirements into seamless conversational flows.
• Define dialog strategies, tone, and personality for AI assistants.
• Design and optimize experiences powered by LLMs and Generative AI.
• Create prompts, guardrails, and orchestration frameworks for reliable AI interactions.
• Develop and maintain conversational design guidelines and design system components.
• Collaborate with UX designers, PMs, AI engineers, data scientists, and stakeholders.
• Analyze user behavior and conversation data to improve quality and outcomes.
• Support deployment and evolution of conversational AI in production.

Skills

UX Design

Conversational Design

User-centered design

Interaction design

Tools

Microsoft Copilot Studio

Dialogflow

Cognigy

IBM Watson Assistant

Amazon Lex

Job description

Capgemini Engineering is seeking a Senior Conversational AI Designer to shape and optimize AI-powered conversational experiences across voice and digital channels. You will bridge UX, Generative AI, and conversational technologies to deliver intuitive, scalable interactions that drive measurable business value.

In this role, collaborate with UX, PMs, AI engineers, and data scientists to translate business needs into effective dialog flows, guardrails, and design system components.