AI Conversational Experience Designer

SmartRecruiters, Inc.; Lisboa; On-site; EUR 40,000 - 64,000; Full time

Job summary

Inetum is seeking a Conversational Experience Designer in Lisbon to create engaging experiences for AI-powered agents across text and voice channels. You will define conversational UX standards, craft prompts, and collaborate with product, design, and AI teams to scale new AI use cases.

The role requires strong skills in conversational design, UX writing, and experience with platforms like Voiceflow or Botpress, in a fast-paced, global setting. A hybrid work approach in Portugal may be offered.

Qualifications

• Proven experience in Conversational Design, Conversation Design, UX Writing, Service Design, or related fields.
• Experience designing conversational flows for virtual assistants, chatbots, or AI-driven solutions.
• Strong knowledge of Prompt Design and experience creating interactions for Generative AI applications.
• Ability to design effective experiences across both voice and text channels, understanding the unique characteristics and constraints of each.
• Excellent written communication skills and strong attention to detail when crafting conversational content.
• Experience creating frameworks, standards, guidelines, or best practices for user experience design.

Responsibilities

• Design conversational experiences for AI agents across text and voice channels.
• Map user intents, conversation flows, happy paths, error scenarios, fallback mechanisms, human escalation processes, and cross-channel handoffs.
• Create dialogues and develop prompts for Generative AI agents, defining persona, tone of voice, communication style, and behavioral boundaries.
• Design voice experiences considering key voice-specific aspects such as barge-in, silence management, implicit and explicit confirmations, noise handling, accent variations, turn-taking, and the absence of visual support.
• Design text-based experiences using quick replies, cards, rich media, and define criteria for when users should be redirected to visual interfaces.
• Develop and maintain Conversational UX Guidelines to ensure consistency and scalability across conversational AI initiatives.
• Collaborate with cross-functional teams including Product, Design, Engineering, and AI teams to deliver seamless user experiences.

Skills

Conversational Design

UX Writing

Service Design

User Experience Design

Tools

Voiceflow

Botpress

Job description

Inetum is seeking a Conversational Experience Designer in Lisbon to create engaging experiences for AI-powered agents across text and voice channels. You will define conversational UX standards, craft prompts, and collaborate with product, design, and AI teams to scale new AI use cases.

The role requires strong skills in conversational design, UX writing, and experience with platforms like Voiceflow or Botpress, in a fast-paced, global setting. A hybrid work approach in Portugal may be offered.