Developer Platform Support Engineer

Cloudflare; Lisboa; Presencial; EUR 37.000 - 51.000; Jornada completa

Descripción de la vacante

Cloudflare is looking for a Technical Customer Support Engineer to help customers with a range of technical issues, focusing on our Developer Platform products. You will join the Technical Operations team to support a globally distributed network and gain deep exposure to internet technologies.

Tank your curiosity and strong communication skills to resolve tickets across channels, learn Cloudflare internals, and deliver excellent customer experiences.

Formación

• Experience with Developer Platform products preferred.
• Customer-facing role experience required.
• Experience solving HTTP, DNS and networking issues.
• Familiar with a common web language (e.g., Javascript).
• Solid understanding of how the Internet works.

Responsabilidades

• Provide technical support for Cloudflare Developer Platform products (Workers, Pages, KV, etc.).
• Work with customers on a variety of technical issues across channels.
• Learn Cloudflare internals and internet technologies to resolve tickets.
• Communicate effectively with customers via email, live chat, phone, and meetings.

Conocimientos

Developer Platform products

Customer-facing experience

HTTP/DNS troubleshooting

JavaScript knowledge

Internet fundamentals

Ticket resolution

Multi-channel support

Self-starter

Herramientas

curl

dig

traceroute

tcpdump

Descripción del empleo

Cloudflare is looking for a Technical Customer Support Engineer to help customers with a range of technical issues, focusing on our Developer Platform products. You will join the Technical Operations team to support a globally distributed network and gain deep exposure to internet technologies.

Tank your curiosity and strong communication skills to resolve tickets across channels, learn Cloudflare internals, and deliver excellent customer experiences.