Application Support Engineer

Hexa People; Lisboa; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A cybersecurity solutions provider is seeking an experienced Application Support Engineer for a hybrid role in Lisbon. The successful candidate will implement and maintain their SaaS and on-prem products, manage platform deployment, and ensure cloud security and reliability. Ideal applicants have 2+ years in technical support with skills in Linux, API integrations, and experience with tools like Ansible and Grafana. This position emphasizes collaboration with development teams and clients.

Qualificações

• 2+ years of experience in complex technical support and integration.
• Previous experience in IT expert, QA Engineer, Technical Support, or NOC roles.
• Experience with OpenSearch is preferential.

Responsabilidades

• Implement, integrate, configure, and maintain SaaS and on-prem products.
• Collaborate with development teams and customer IT departments.
• Ensure availability, security, and reliability of cloud deployments.
• Troubleshoot and resolve issues in production SaaS environments.
• Manage platform implementation from deployment handover to go-live readiness.

Conhecimentos

Basic Linux administration

Integration with external sources via API

Configuration management with Ansible

Operational infrastructure administration

Monitoring tools proficiency (Grafana, Prometheus)

Proficiency with JIRA

Basic experience with Kubernetes

Basic experience with Docker

Descrição da oferta de emprego

About the job Application Support Engineer

== HYBRID JOB (2 days / week at the office) ==

What you can expect:

Our client specializes in cybersecurity solutions, offering advanced technologies to protect businesses from evolving digital threats. With a team of dedicated experts, the focus lies on innovation and collaboration to ensure the resilience and security of our client's digital assets.

What you will be doing:

• Implement, integrate, configure, and maintain the clients SaaS and on-prem product.
• Collaborate closely with development teams and the IT departments of our customers.
• Ensure the availability, security, and reliability of cloud deployments.
• Troubleshoot and resolve issues in production SaaS environments.
• Serve as an implementation expert for the clients solutions, understanding deployment patterns and configurations.
• Manage the platform implementation from deployment handover to go-live readiness.
• Configure applications to meet customer-specific requirements.
• Execute integrations between the clients system and external data sources.
• Create and present technical documents.

What you will bring:

• Previous experience in roles such as IT expert, QA Engineer, Technical Support, or NOC.
• 2+ years of experience in complex technical support and integration.
• Basic Linux administration and troubleshooting skills.
• Experience integrating enterprise platforms with external sources via API or other methods.
• Skills in administering operational infrastructure.
• Proficiency with configuration-management and automation frameworks like Ansible, Terraform, Helm, and Vault.
• Experience with monitoring tools such as Grafana and Prometheus.
• Proficiency with JIRA for issue tracking.
• Experience with OpenSearch (preferential).
• Basic experience with Kubernetes and Docker deployment technologies (preferential).