Senior Cloud-First Modern Workplace Engineer

Aceve; Lisboa; Híbrido; EUR 60 000 - 76 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working

Occasional travel

Resumo da oferta

Aceve is hiring a Senior Modern Workplace Engineer to join our Lisboa team. You will deliver reliable IT services with a cloud-first, security-first approach, combining hands-on support with automation and standardisation across locations.

You’ll manage Microsoft 365, Entra ID, Intune and end-user devices, ensuring smooth onboarding, offboarding and ongoing endpoint management in a globally distributed setting.

Qualificações

• Experience in IT support/service desk or workplace engineering, ideally within international or multi-entity organisations.
• Strong working knowledge of Windows, Microsoft 365 and Intune.
• Understanding of identity and access management (Entra ID, joiner-mover-leaver processes).
• Familiarity with ITSM processes and basic ITIL awareness.
• Fluent English.

Responsabilidades

• Provide first and second line support for laptops, mobile devices, Microsoft 365, collaboration tools, printers, network access and conference room equipment.
• Manage incidents and service requests through ITSM system with clear comms and timely resolution.
• Support onboarding, changes and offboarding, including account creation, access changes and device prep.
• Administer Microsoft 365, Teams, SharePoint, OneDrive, Entra ID and Intune.
• Deploy and maintain endpoints via standardised builds and zero-touch deployment.
• Support security and compliance requirements, including access control and patching.
• Remove root causes of recurring issues; improve documentation and self-service guidance.
• Document infrastructure changes and outages; support root cause analysis.
• Be a clear, calm point of contact for users across countries and units.

Conhecimentos

Windows OS

Microsoft 365

Intune

Entra ID / IAM

ITSM / ITIL

English fluency

IT support / service desk

Cloud desktop (Windows 365 / AVD)

MDM

Zero-touch deployment

RMM

Atlassian

Automation / scripting

Ferramentas

ITSM tools

Descrição da oferta de emprego

Aceve is hiring a Senior Modern Workplace Engineer to join our Lisboa team. You will deliver reliable IT services with a cloud-first, security-first approach, combining hands-on support with automation and standardisation across locations.

You’ll manage Microsoft 365, Entra ID, Intune and end-user devices, ensuring smooth onboarding, offboarding and ongoing endpoint management in a globally distributed setting.