Senior Application Support Specialist - On Call Duty 24/7

Emagine; Lisboa; Híbrido; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work arrangement

Resumo da oferta

Emagine is seeking a Senior Application Support Specialist to provide expert-level troubleshooting and resolution of critical application issues. The role requires mentoring junior team members and collaborating with stakeholders to improve reliability and performance.

The position is hybrid, onsite 3 days per week, with Lisbon or Warsaw as location options. A permanent role is possible after 12 months, and cloud observability tools experience is preferred.

Qualificações

• 6-9 years of application support experience.
• Experience with Java, Spring Boot, Kubernetes, MongoDB and Kafka.
• Cloud experience with Azure, AWS, or GCP is highly preferred.
• Understanding of Kafka and observability concepts.
• Strong troubleshooting and problem-solving skills.
• Willingness to participate in a 24/7 on-call rotation.
• Location preference: Lisbon or Warsaw.

Responsabilidades

• Manage and resolve incidents within agreed service levels.
• Resolve the most complex and critical application issues.
• Coordinate with other IT teams for seamless resolution of production incidents.
• Communicate effectively about critical incidents and improvements.
• Monitor system performance and collaborate on application enhancements.
• Develop and maintain Error Budgets for supported applications.
• Implement automated alerts and monitoring of applications.
• Lead support-related projects and initiatives.
• Generate and analyze reports on support metrics.
• Mentor junior team members and provide advanced training.

Conhecimentos

Java

Spring Boot

Kubernetes

MongoDB

Kafka

Cloud platforms

Observability

Troubleshooting

On-call rotation

Ferramentas

Elastic

Splunk

Dynatrace

New Relic

Descrição da oferta de emprego

Descrição do cargo

Introduction & Summary

We are seeking a Senior Application Support Specialist with 6-9 years of experience to provide expert-level troubleshooting and resolution of critical application issues. The role demands advanced skills in system reliability and performance, alongside the ability to mentor junior team members and collaborate effectively with stakeholders.

Main Responsibilities

• Manage and resolve incidents within agreed service levels.
• Resolve the most complex and critical application issues.
• Coordinate with other IT teams for seamless resolution of production incidents.
• Communicate effectively about critical incidents and improvements.
• Monitor system performance and collaborate on application enhancements.
• Develop and maintain Error Budgets for supported applications.
• Implement automated alerts and monitoring of applications.
• Lead support-related projects and initiatives.
• Generate and analyze reports on support metrics.
• Mentor junior team members and provide advanced training.

Key Requirements

• 6-9 years of application support experience.
• Experience with Java, Spring Boot, Kubernetes, MongoDB, and Kafka.
• Cloud experience with Azure, AWS, or GCP is highly preferred.
• Understanding of Kafka and observability concepts.
• Strong troubleshooting and problem-solving skills.
• Proactive mindset focused on continuous improvement.
• Willingness to participate in a 24/7 on-call rotation.
• Location preference: Lisbon or Warsaw.
• Nice to Have.
• Experience with Elastic, Splunk, Dynatrace, or New Relic for monitoring solutions.
• Background in Site Reliability Engineering (SRE).
• Technical specialist profile versus traditional support roles.

Other Details

The applicant must be willing to convert to a permanent position after 12 months.

The role entails a hybrid work arrangement with a requirement to be onsite 3 days per week.