Senior Application Support Engineer

act digital; Lisboa; Hybrid; EUR 95,000 - 120,000; Full time

Job summary

act digital in Lisbon is seeking a Senior Application Support Engineer (Oracle) to ensure the stability of business-critical applications. This role combines production support, incident resolution, and continuous service improvement in a hybrid setup with 50% on-site work.

You will monitor health, investigate incidents, and coordinate with development, infrastructure, and business teams. Strong English communication is essential, with weekend/public-holiday coverage as required.

Qualifications

• 11+ years of experience in application production support or IT operations.
• Strong Oracle SQL skills.
• Good knowledge of scripting, networks, and Windows and Linux environments.
• Excellent English communication skills.
• Availability for full-time work, 50% on-site in Lisbon, and rotational weekend/public-holiday coverage.

Responsibilities

• Provide technical and functional support to business users and investigate production issues.
• Monitor application health, analyse incidents, and restore service within agreed coverage.
• Support application workflows, batches, data transfers, releases, and operational changes.
• Identify recurring issues and contribute to root‑cause analysis and preventive improvements.
• Automate repeatable operational tasks using scripts.
• Maintain procedures, technical documentation, and knowledge‑sharing across the team.
• Coordinate with development, infrastructure, and business teams.
• Participate in a rotating support schedule, including occasional weekends and public holidays.

Skills

Oracle SQL

Scripting

Networks

Windows

Linux

English

Tools

Unix

ITIL

Ansible

DevOps

Job description

Senior Application Support Engineer (Oracle)

Location: Lisbon, Portugal (hybrid, 50% on-site)

Employment: Full-time

We are looking for an experienced Application Production Support Engineer to ensure the stability and effective operation of business-critical applications. The role combines technical and functional support, production maintenance, incident resolution, and continuous service improvement.

Responsibilities

• Provide technical and functional support to business users and investigate production issues.
• Monitor application health, analyse incidents, and restore service within agreed coverage.
• Support application workflows, batches, data transfers, releases, and operational changes.
• Identify recurring issues and contribute to root‑cause analysis and preventive improvements.
• Automate repeatable operational tasks using scripts.
• Maintain procedures, technical documentation, and knowledge‑sharing across the team.
• Coordinate with development, infrastructure, and business teams.
• Participate in a rotating support schedule, including occasional weekends and public holidays.

Required Skills and Experience

• 11+ years of experience in application production support, IT operations, or a closely related role.
• Strong practical experience with Oracle SQL.
• Good knowledge of scripting, networks, and Windows and Linux environments.
• Expert English communication skills.
• Availability for full-time work, 50% on-site in Lisbon, and rotational weekend or public‑holiday coverage when required.

Nice to Have

• Unix, ITIL, Ansible, or DevOps experience.
• Experience supporting business-critical or banking applications.

We value accuracy, responsiveness, autonomy, curiosity, clear communication, and a strong customer focus.