SAP C4C Sales & Service Functional Consultant (f/m/div.)

SmartRecruiters, Inc.; Lisboa; Presencial; EUR 38 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

On-site medical office

Career progression opportunities

Discounts on Bosch products

Sports and health activities

Great access to public transports

Resumo da oferta

Bosch Service Solutions Lisbon is seeking a CRM support specialist to assist the Product Owner and CRM experts in Sales and Service Cloud projects across regions. You will create and maintain SAP C4C training materials and deliver end-user trainings to enable effective usage of CRM tools.

The role requires CRM implementation and support experience, strong presentation skills, and ability to work in a global, multi-cultural team within an Agile framework.

Qualificações

• University degree in IT/Business with CRM focus.
• At least 3 years experience with CRM solutions.
• Experience implementing CRM solutions is mandatory.
• Experience in support processes is mandatory.
• Excellent presentation skills are mandatory.
• Familiar with Agile methodology.
• Knowledge of Jira or similar tracking tool.
• Advanced Excel knowledge.

Responsabilidades

• Provide support to Product Owner, CRM Capability Experts and C4C Team in general.
• Provide support for Sales and Service modules to end users across regions per the Support Concept.
• Communicate with departments to support Sales/Service Cloud implementation.
• Create, maintain and improve SAP C4C training documentation.
• Organize and deliver trainings to SAP C4C end-users.
• Provide support in testing activities (UAT, regression, integration).
• Cooperate with technical department during implementation and bug fixes.
• Assist during creation of documents for business/technical requirements.
• Test SAP Sales and Service solution and document bugs.
• Manage manual and automated data imports into the system.
• Document processes and interfaces; work on data quality checks.

Conhecimentos

CRM Experience

Presentation Skills

Agile

Cross-functional

JIRA

Microsoft Excel

Formação académica

University degree (IT/Business)

Ferramentas

SAP CRM

Salesforce

Dynamics 365

Oracle CRM

Descrição da oferta de emprego

• Full-time
• Legal Entity: Bosch Service Solutions S.A.

Company Description

The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future.

Bosch Service Solutions in Lisbon develops and offers Customer Experience, Mobility, and Monitoring solutions for its clients, and plays a prominent role in providing Engineering and Software Development services in the technology market. Every day, our teams find fast, efficient, and innovative solutions for thousands of people.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.

Job Description

• Provide support to Product Owner, CRM Capability Experts and C4C Team in general;
• Provide support for both Sales and Service module to end users from Countries and Regions applying Support Concept;
• Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process;
• Create, maintain and improve existing SAP C4C Training documentation;
• Organize and deliver trainings to SAP C4C end-users;
• Provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing);
• Cooperate with technical department during implementation of technical requirements and bug fixing processes;
• Assist during creation of documents for business/technical requirements;
• Test SAP Sales and Service solution and document bugs;
• Manage manual and automated data imports into the system;
• Document processes and interfaces;
• Work on data quality check.

Qualifications

• University degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT;
• At least 3 years experience with CRM Sales and/or Service solution – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.;
• Experience in Implementation of CRM solution (mandatory);
• Experience in Support processes (mandatory);
• Exceptional presentation skills (mandatory);
• Familiar with Agile methodology;
• Knowledge of JIRA or similar tracking tool;
• Advanced Excel knowledge;
• Able to work in cross-functional teams and international environment;
• Willingness to work in a global & virtual team;
• Good communication skills, ability to think analytically and willingness to learn new things;
• Eager to work with the newest technologies;
• Proactive and can easily adapt to new development environment;
• Self-motivated and with a great sense of ownership;
• Team player and willing to give and recieve feedback;
• Think outside the box and try to find creative approaches to challenges.

Additional Information

Exchange with colleagues around the world

Health insurance and medical office on site

Opportunities for career progression and continuous professional development

Access to great discounts in partnerships and Bosch products

Sports and health related activities

Great access to public transports

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