SAP C4C CRM Consultant – Global Sales & Service

Bosch Portugal; Lisboa; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

On-site medical office

Training opportunities

Career progression and development

Bosch product discounts

Sports and health activities

Good public transport access

Free parking

Canteen

Job summary

Bosch Portugal in Lisbon is seeking a CRM Support Specialist to assist the Product Owner, CRM Capability Experts and the C4C Team in Sales and Service cloud deployments. You will engage with end-users across regions, create and deliver training, and help ensure data quality and testing activities.

The role requires a CRM implementation background, strong communication skills, and the ability to work in a global, IT-driven environment. Hybrid work and health benefits are available.

Qualifications

• University degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT.
• At least 3 years experience with CRM Sales and/or Service solution – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.
• Experience in Implementation of CRM solution (mandatory).
• Experience in Support processes (mandatory).
• Exceptional presentation skills (mandatory).
• Familiar with Agile methodology.
• Knowledge of JIRA or similar tracking tool.
• Advanced Excel knowledge.
• Able to work in cross-functional teams and international environment.
• Willingness to work in a global & virtual team.
• Good communication skills, ability to think analytically and willingness to learn new things.
• Fluent in English.
• Eager to work with the newest technologies.
• Proactive and can easily adapt to new development environment.
• Self-motivated and with a great sense of ownership.
• Team player and willing to give and recieve feedback.
• Think outside the box and try to find creative approaches to challenges.

Responsibilities

• Provide support to Product Owner, CRM Capability Experts and C4C Team in general;
• Provide support for both Sales and Service module to end users from Countries and Regions applying Support Concept;
• Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process;
• Create, maintain and improve existing SAP C4C Training documentation;
• Organize and deliver trainings to SAP C4C end-users;
• Provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing);
• Cooperate with technical department during implementation of technical requirements and bug fixing processes;
• Assist during creation of documents for business/technical requirements;
• Test SAP Sales and Service solution and document bugs;
• Manage manual and automated data imports into the system;
• Document processes and interfaces;
• Work on data quality check.

Skills

Fluent in English

Exceptional presentation skills

Familiar with Agile methodology

Knowledge of JIRA

Advanced Excel knowledge

Cross-functional teamwork

Global & virtual team readiness

Analytical thinking

Proactive and ownership

Team player

Creative problem solving

Education

University degree in IT-related field

Tools

SAP

Salesforce

Microsoft Dynamics 365

Oracle CRM

Job description

Bosch Portugal in Lisbon is seeking a CRM Support Specialist to assist the Product Owner, CRM Capability Experts and the C4C Team in Sales and Service cloud deployments. You will engage with end-users across regions, create and deliver training, and help ensure data quality and testing activities.

The role requires a CRM implementation background, strong communication skills, and the ability to work in a global, IT-driven environment. Hybrid work and health benefits are available.