Salesforce Business Analyst

GRiT Solutions; Lisboa; On-site; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Continuous training

Competitive compensation

Pay for performance

Job summary

GRiT Solutions in Lisbon is seeking a Business Analyst to join our Salesforce-focused projects. You will elicit requirements, translate them into user stories and acceptance criteria, and map business processes.

You will facilitate workshops with stakeholders, work closely with business and technical teams, and help ensure smooth delivery in an Agile environment. Fluency in English (B2) is required.

Qualifications

• Proven experience as a Business Analyst, preferably in Salesforce-driven projects.
• Strong requirements elicitation, analysis, and managing functional requirements.
• Experience translating business needs into clear User Stories, specs, and acceptance criteria.
• Solid understanding of business processes and process mapping methodologies.
• Experience facilitating workshops and stakeholder interviews.
• Excellent communication and stakeholder management skills with business and technical teams.
• Experience with Agile methodologies and backlog management.

Skills

Stakeholder management

Requirements elicitation

User stories

Process mapping

Workshop facilitation

Analytical thinking

Agile / backlog

English fluency

Education

Engineering / Information Systems / Management

Tools

Salesforce

Sales Cloud / Service Cloud

Jira

Confluence

Job description

There's no secret to being number-one, it takes willingness to improve and determination to pursue it. At GRiT®, it’s all about the journey to get there. We believe talent and intelligence are important, yet passion and perseverance are the key to achieving any goal.

We are Tech Passionate People with a Purpose, delivering solutions while building strong long-term relations.

Recognizing each person’s unique contribution to our collective success, we embrace inclusion and diversity, committed to creating a respectful and socially responsible environment.

People. Technology. Innovation. All-around it.

Are you GRiTTY enough to be part of our journey?

Must-Have:

• Proven experience as a Business Analyst, preferably within Salesforce-driven projects and environments
• Strong experience in requirements elicitation, analysis, and functional requirements management
• Experience translating business needs into clear User Stories, functional specifications, and acceptance criteria
• Solid understanding of business processes and process mapping methodologies
• Experience facilitating workshops, stakeholder interviews, and requirement gathering sessions
• Strong analytical and problem-solving skills, with the ability to identify impacts, risks, and dependencies across business processes and systems
• Excellent communication and stakeholder management skills, with experience working directly with business and technical teams
• Experience working with Agile methodologies and backlog management practices
• Fluency in English (minimum B2 level)

Would be great if you have:

• Previous experience working in Salesforce ecosystems (Sales Cloud, Service Cloud, Experience Cloud, Omnistudio, or related solutions)
• Salesforce certifications such as Business Analyst, Administrator, Service Cloud, or other Salesforce credentials
• Knowledge of Salesforce platform capabilities, including configuration, flows, and integrations
• Experience in digital transformation, CRM implementation, or enterprise platform projects
• Familiarity with tools such as Jira, Confluence, or equivalent collaboration and project management tools
• Experience working in cross-functional teams within structured delivery environments
• Strong critical thinking skills and the ability to translate complex business challenges into actionable solutions
• Experience supporting UAT processes, go-live activities, and change management initiatives
• Academic background in Engineering, Information Systems, Management, or similar (valued)

What’s in it for you:

• Continuous Training and Certifications
• Competitive Compensation
• Pay for Performance

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