Sales Support Specialist — Hybrid, Global Retail Impact

IFCO SYSTEMS; Azambuja; Híbrido; EUR 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Make a difference

Flat hierarchies

Flexible hours

Hybrid work

LinkedIn Learning

Employee Support Program

Resumo da oferta

IFCO SYSTEMS in Portugal is seeking a proactive Retail Account Support specialist to serve as a trusted partner for retail customers. You will provide day-to-day support, resolve inquiries, and ensure a seamless customer experience across the supply chain.

You will coordinate with Key Account Managers, manage data and ERP systems, handle EDI processes, and contribute to reporting, process improvements, and cross-border collaboration within Europe.

Qualificações

• Proven ability to build strong customer relationships.
• Experience in sales support or back-office roles.
• Skilled with CRM, ERP and related platforms.
• Understanding of retail operations and supply chain.
• Strong analytical and reporting capabilities.
• Problem solving and process improvement mindset.
• Excellent collaboration and communication skills.
• Highly organized with attention to detail and accuracy.
• Fluent in Portuguese, Spanish and English.

Responsabilidades

• Serve as a trusted partner for retail customers by providing responsive day-to-day support, resolving operational inquiries, and ensuring a seamless customer experience.
• Work closely with Key Account Managers and Area Managers to support retail account activities, strengthen customer relationships, and contribute to service excellence.
• Manage customer complaints through Salesforce, ensure timely follow-up, and drive effective resolution while maintaining a high standard of customer satisfaction.
• Maintain accurate master data, support system registrations, manage EDI processes, and ensure the reliability of transactional and operational information across platforms.
• Prepare and communicate operational reports, analyze data trends, identify potential issues, and provide recommendations that support informed business decisions.
• Support inventory management activities, maintain accurate records for stores and distribution centres, and contribute to efficient operational processes.
• Coordinate reimbursement calculations and administrative processes, ensuring accuracy, compliance, and timely execution of agreed customer commitments.
• Partner with Retail Sales Support teams across Europe to standardize processes, share best practices, enhance operational efficiency, and drive automation initiatives.

Conhecimentos

Customer relationships

Sales support

Systems & data

Retail & supply chain

Analytical & reporting

Problem solving

Collaboration & communication

Organization

Languages (PT, ES, EN)

Ferramentas

Salesforce

ERP systems

CRM

Descrição da oferta de emprego

IFCO SYSTEMS in Portugal is seeking a proactive Retail Account Support specialist to serve as a trusted partner for retail customers. You will provide day-to-day support, resolve inquiries, and ensure a seamless customer experience across the supply chain.

You will coordinate with Key Account Managers, manage data and ERP systems, handle EDI processes, and contribute to reporting, process improvements, and cross-border collaboration within Europe.