Customer Success Specialist

ISTO.; Lisboa; Presencial; EUR 25 000 - 42 000; Tempo integral

Resumo da oferta

ISTO., a clothing brand committed to full transparency, seeks a Customer Success Specialist for Lisbon. This full-time, on-site role supports customers through multiple channels, resolves inquiries, and ensures a positive post-purchase experience.

You will gather feedback, identify trends, and share insights with sales, operations, and marketing to improve customer journeys and maintain long-term shopper relationships.

Qualificações

• Strong customer-focused skills, including Customer Satisfaction and Customer Service.
• Experience in Customer Support and the ability to manage inquiries efficiently.
• Excellent communication in English and Portuguese.
• Solid analytical skills to interpret customer feedback and identify patterns.
• Experience in retail, e-commerce, or fashion is beneficial.
• Comfort working on-site in Lisbon.

Responsabilidades

• Support customers through multiple channels and ensure a positive post-purchase experience.
• Handle service requests, provide product information, troubleshoot issues, and follow up to confirm satisfaction.
• Gather feedback, identify trends, and share insights with internal teams to improve processes and customer journeys.
• Collaborate with sales, operations, and marketing to deliver high-quality service and maintain long-term customer relationships.

Conhecimentos

Customer-focused

Customer service

Communication (EN/PT)

Analytical skills

Retail/e-commerce/fashion familiarity

Descrição da oferta de emprego

Company Description ISTO. is a clothing brand committed to full transparency, ensuring customers clearly understand how each garment is made. The company partners only with factories that meet strict standards for social responsibility and fair work policies. ISTO. openly shares the cost breakdown for materials, production, and other components to highlight the true value of its products. This approach promotes trust, competitiveness, and a win-win relationship between the brand, its partners, and customers.

Role Description The Customer Success Specialist is a full-time, on-site role based in Lisbon. This position is responsible for supporting customers through multiple channels, resolving inquiries, and ensuring a positive post-purchase experience. Daily tasks include handling service requests, providing product information, troubleshooting issues, and following up to confirm customer satisfaction. The role also involves gathering feedback, identifying trends, and sharing insights with internal teams to improve processes and customer journeys. The specialist will collaborate closely with sales, operations, and marketing to deliver consistent, high-quality service and maintain long-term customer relationships.

Qualifications

• Strong customer-focused skills, including Customer Satisfaction and Customer Service.
• Experience in Customer Support and the ability to manage inquiries efficiently.
• Excellent Communication skills, both written and verbal, in English and Portuguese.
• Solid Analytical Skills to interpret customer feedback and identify patterns.
• Previous experience in retail, e-commerce, or fashion is beneficial.
• Comfort working on-site in a dynamic team environment in Lisbon.
• Proactive problem-solving approach and the ability to handle multiple tasks with attention to detail.