Retail Sales Support Specialist – Hybrid & Flexible

IFCO SYSTEMS Portugal Lda (Portugal); Azambuja; Híbrido; EUR 29 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Impactful work

Inclusive culture

Flat hierarchies

Hybrid work

LinkedIn Learning

Resumo da oferta

IFCO SYSTEMS Portugal Lda (Portugal) is seeking a proactive Retail Account Support & Customer Service professional to partner with retail customers, resolve inquiries, and sustain a seamless experience across master data and ERP systems.

You will collaborate with Key Account Managers, manage complaints via Salesforce, and contribute to data accuracy, reporting, and process improvement in a hybrid work environment.

Qualificações

• CRM, ERP, and operational platforms experience.
• Retail and supply chain knowledge helpful.
• Analytical and reporting capabilities using data tools.

Responsabilidades

• Retail Account Support & Customer Service – serve as trusted partner for retail customers, providing daily support, resolving inquiries, and ensuring a seamless experience.
• Account Coordination & Collaboration – work with Key Account Managers and Area Managers to support retail activities and strengthen relationships.
• Complaint & Issue Resolution – manage customer complaints through Salesforce, ensure timely follow-up and quality resolutions.
• Data & System Management – maintain master data, support system registrations, manage EDI processes, ensure reliable information across platforms.
• Reporting & Business Insights – prepare operational reports, analyze trends, and offer recommendations to aid decisions.
• Inventory & Operational Administration – support inventory management, maintain records for stores and distribution centres.
• Financial & Process Support – coordinate reimbursements and administrative processes with accuracy.
• Continuous Improvement & European Collaboration – align with Retail Sales Support teams to standardize processes and drive automation.

Descrição da oferta de emprego

IFCO SYSTEMS Portugal Lda (Portugal) is seeking a proactive Retail Account Support & Customer Service professional to partner with retail customers, resolve inquiries, and sustain a seamless experience across master data and ERP systems.

You will collaborate with Key Account Managers, manage complaints via Salesforce, and contribute to data accuracy, reporting, and process improvement in a hybrid work environment.