Sales Support Specialist Retail Pt (M/F/D)

Ifco Systems Portugal Lda (Portugal); Viseu; Híbrido; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work hours

LinkedIn Learning access

Employee Support Program

Flexible working hours

Resumo da oferta

IFCO Systems Portugal Lda is seeking a proactive Retail Account Support & Customer Service professional to be a trusted partner for retail customers, handling day-to-day inquiries and ensuring a seamless experience.

You will coordinate with Key Account Managers, manage data and orders in CRM/ERP, and contribute to reporting, process improvements, and European collaboration.

Fluency in Portuguese, Spanish, and English is required; hybrid work model with flexible hours is offered.

Qualificações

• Fluent Portuguese, Spanish and English
• Experience in sales support or back-office functions
• Skilled in CRM and ERP data handling

Responsabilidades

• Retail Account Support & Customer Service – serve as trusted partner for retail customers; provide day-to-day support and resolve inquiries.
• Account Coordination & Collaboration – work with Key Account Managers to support activities and customer relationships.
• Complaint & Issue Resolution – manage customer complaints via Salesforce with timely follow-up.
• Data & System Management – maintain master data, registrations, EDI processes, ensure data reliability across platforms.
• Reporting & Business Insights – prepare operational reports and analyze data trends.
• Inventory & Operational Administration – support inventory management and record-keeping for stores and distribution centres.
• Financial & Process Support – coordinate reimbursement calculations and administrative processes.
• Continuous Improvement & European Collaboration – standardize processes and drive automation with teams across Europe.
• Customer Relationship Management – build strong relationships and ensure high customer satisfaction.
• Sales Support & Operational Expertise – ensure efficient account coordination and high-quality support.
• Systems & Data Management – ensure reliable information flows across CRM/ERP.

Conhecimentos

Portuguese

Spanish

English

Customer service

Sales support

Ferramentas

CRM

ERP

Descrição da oferta de emprego

We are the world market leader for reusable packaging containers (RPCs) for fresh food and are constantly optimizing our products. We help make the food supply cycle for the population more sustainable. With our RPCs, safety for food transport is improved, there is less waste of food and at the same time the lifespan of the products increases. Through our products and the need for less packaging materials we reduce the carbon footprint. "The future is circular"

Key responsibilities:

• Retail Account Support & Customer Service – Serve as a trusted partner for retail customers by providing responsive day-to-day support, resolving operational inquiries, and ensuring a seamless customer experience.
• Account Coordination & Collaboration – Work closely with Key Account Managers and Area Managers to support retail account activities, strengthen customer relationships, and contribute to service excellence.
• Complaint & Issue Resolution – Manage customer complaints through Salesforce, ensure timely follow-up, and drive effective resolution while maintaining a high standard of customer satisfaction.
• Data & System Management – Maintain accurate master data, support system registrations, manage EDI processes, and ensure the reliability of transactional and operational information across platforms.
• Reporting & Business Insights – Prepare and communicate operational reports, analyze data trends, identify potential issues, and provide recommendations that support informed business decisions.
• Inventory & Operational Administration – Support inventory management activities, maintain accurate records for stores and distribution centres, and contribute to efficient operational processes.
• Financial & Process Support – Coordinate reimbursement calculations and administrative processes, ensuring accuracy, compliance, and timely execution of agreed customer commitments.
• Continuous Improvement & European Collaboration – Partner with Retail Sales Support teams across Europe to standardize processes, share best practices, enhance operational efficiency, and drive automation initiatives.
• Customer Relationship Management – Proven ability to build strong customer relationships, enhance customer satisfaction, and act as a trusted partner across retail and supply chain environments.
• Sales Support & Operational Expertise – Solid experience in sales support, customer service, or back-office functions, ensuring efficient account coordination and high-quality operational support.
• Systems & Data Management – Skilled in working with CRM, ERP, and operational platforms, maintaining accurate data, supporting system processes, and ensuring reliable information flows.
• Retail & Supply Chain Knowledge – Good understanding of retail operations, supply chain processes, and customer requirements, ideally within the fresh produce, food, or related sectors.
• Analytical & Reporting Capabilities – Comfortable working with reporting and data analysis tools to identify trends, validate information, support decision-making, and drive continuous improvement initiatives.
• Problem Solving & Process Improvement – Proactive and solution-oriented professional with the ability to resolve issues efficiently, improve processes, and contribute to operational excellence.
• Collaboration & Communication Skills – Strong interpersonal and stakeholder management skills with the ability to work effectively across functions, support key accounts, and communicate confidently with customers and colleagues.
• Organization & Personal Effectiveness – Highly organized, detail-oriented, and adaptable, with the ability to manage multiple priorities, perform effectively in a fast-paced environment, and maintain a strong focus on accuracy and service quality.
• Language Skills – Fluent Portuguese, Spanish, and English, enabling effective collaboration in an international business environment.

We offer:

• Make a difference where it matters – Play a key role in a sustainable and future-proof industry.
• A culture of appreciation and respect – Join an international team where collaboration thrives.
• Flat hierarchies, fast decisions – Your ideas matter and drive real change.
• Work your way – Enjoy flexible working hours and hybrid work.
• Unlimited learning opportunities – Access to unlimited LinkedIn Learning.
• Support when you need it – Our Employee Support Program.

At IFCO, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

We welcome applicants from all backgrounds, ethnicities, cultures, and experiences.

IFCO is an equal opportunity employer.

IFCO is a leading global provider of reusable packaging solutions for fresh foods, empowering customers to participate in the circular economy in 50+ countries. IFCO operates a pool of over 400 million reusable packaging containers (RPCs) globally, which are used for over 2.5 billion shipments of fresh fruits and vegetables, meat, poultry, seafood, eggs, bread, and other items from suppliers to grocery retailers every year. IFCO RPCs ensure a better fresh food supply chain by protecting freshness and quality and lowering costs, food waste and environmental impact compared to single-use packaging. More: www.Ifco.Com | Follow us on LinkedIn @IFCO SYSTEMS