Sales Support Specialist Retail PT (m/f/d)

IFCO; Azambuja; Híbrido; EUR 28 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Make a difference where it matters

Culture of appreciation and respect

Flat hierarchies, fast decisions

Flexible working hours and hybrid work

Resumo da oferta

IFCO is seeking a Retail Account Support & Customer Service professional to partner with retail customers, provide day-to-day support, and ensure a seamless customer experience across the supply chain. You will collaborate with Key Account Managers and European teams to strengthen relationships and drive service excellence.

Additionally, you will manage data and ERP-related processes, support system registrations and EDI, and contribute to reporting and business insights that inform

Qualificações

• Customer Relationship Management – Proven ability to build strong customer relationships, enhance customer satisfaction, and act as a trusted partner across retail and supply chain environments.
• Sales Support & Operational Expertise – Solid experience in sales support, customer service, or back-office functions, ensuring efficient account coordination and high-quality operational support.
• Systems & Data Management – Skilled in working with CRM, ERP, and operational platforms, maintaining accurate data, supporting system processes, and ensuring reliable information flows.
• Retail & Supply Chain Knowledge – Good understanding of retail operations, supply chain processes, and customer requirements, ideally within the fresh produce, food, or related sectors.
• Analytical & Reporting Capabilities – Comfortable working with reporting and data analysis tools to identify trends, validate information, support decision-making, and drive continuous improvement initiatives.
• Problem Solving & Process Improvement – Proactive and solution-oriented professional with the ability to resolve issues efficiently, improve processes, and contribute to operational excellence.
• Collaboration & Communication Skills – Strong interpersonal and stakeholder management skills with the ability to work effectively across functions, support key accounts, and communicate confidently with customers and colleagues.
• Organization & Personal Effectiveness – Highly organized, detail-oriented, and adaptable, with the ability to manage multiple priorities, perform effectively in a fast-paced environment, and maintain a strong focus on accuracy and service quality.
• Language Skills – Fluent Portuguese, Spanish, and English, enabling effective collaboration in an international business environment.

Responsabilidades

• Retail Account Support & Customer Service – Serve as a trusted partner for retail customers by providing responsive day-to-day support, resolving operational inquiries, and ensuring a seamless customer experience.
• Account Coordination & Collaboration – Work closely with Key Account Managers and Area Managers to support retail account activities, strengthen customer relationships, and contribute to service excellence.
• Complaint & Issue Resolution – Manage customer complaints through Salesforce, ensure timely follow-up, and drive effective resolution while maintaining a high standard of customer satisfaction.
• Data & System Management – Maintain accurate master data, support system registrations, manage EDI processes, and ensure the reliability of transactional and operational information across platforms.
• Reporting & Business Insights – Prepare and communicate operational reports, analyze data trends, identify potential issues, and provide recommendations that support informed business decisions.
• Inventory & Operational Administration – Support inventory management activities, maintain accurate records for stores and distribution centres, and contribute to efficient operational processes.
• Financial & Process Support – Coordinate reimbursement calculations and administrative processes, ensuring accuracy, compliance, and timely execution of agreed customer commitments.
• Continuous Improvement & European Collaboration – Partner with Retail Sales Support teams across Europe to standardize processes, share best practices, enhance operational efficiency, and drive automation initiatives.

Descrição da oferta de emprego

We are the world market leader for reusable packaging containers (RPCs) for fresh food and are constantly optimizing our products.

We help make the food supply cycle for the population more sustainable. With our RPCs, safety for food transport is improved, there is less waste of food and at the same time the lifespan of the products increases. Through our products and the need for less packaging materials we reduce the carbon footprint.

„The future is circular“

Key responsibilities:

• Retail Account Support & Customer Service – Serve as a trusted partner for retail customers by providing responsive day-to-day support, resolving operational inquiries, and ensuring a seamless customer experience.
• Account Coordination & Collaboration – Work closely with Key Account Managers and Area Managers to support retail account activities, strengthen customer relationships, and contribute to service excellence.
• Complaint & Issue Resolution – Manage customer complaints through Salesforce, ensure timely follow-up, and drive effective resolution while maintaining a high standard of customer satisfaction.
• Data & System Management – Maintain accurate master data, support system registrations, manage EDI processes, and ensure the reliability of transactional and operational information across platforms.
• Reporting & Business Insights – Prepare and communicate operational reports, analyze data trends, identify potential issues, and provide recommendations that support informed business decisions.
• Inventory & Operational Administration – Support inventory management activities, maintain accurate records for stores and distribution centres, and contribute to efficient operational processes.
• Financial & Process Support – Coordinate reimbursement calculations and administrative processes, ensuring accuracy, compliance, and timely execution of agreed customer commitments.
• Continuous Improvement & European Collaboration – Partner with Retail Sales Support teams across Europe to standardize processes, share best practices, enhance operational efficiency, and drive automation initiatives.

We expect:

• Customer Relationship Management – Proven ability to build strong customer relationships, enhance customer satisfaction, and act as a trusted partner across retail and supply chain environments.
• Sales Support & Operational Expertise – Solid experience in sales support, customer service, or back-office functions, ensuring efficient account coordination and high-quality operational support.
• Systems & Data Management – Skilled in working with CRM, ERP, and operational platforms, maintaining accurate data, supporting system processes, and ensuring reliable information flows.
• Retail & Supply Chain Knowledge – Good understanding of retail operations, supply chain processes, and customer requirements, ideally within the fresh produce, food, or related sectors.
• Analytical & Reporting Capabilities – Comfortable working with reporting and data analysis tools to identify trends, validate information, support decision-making, and drive continuous improvement initiatives.
• Problem Solving & Process Improvement – Proactive and solution-oriented professional with the ability to resolve issues efficiently, improve processes, and contribute to operational excellence.
• Collaboration & Communication Skills – Strong interpersonal and stakeholder management skills with the ability to work effectively across functions, support key accounts, and communicate confidently with customers and colleagues.
• Organization & Personal Effectiveness – Highly organized, detail-oriented, and adaptable, with the ability to manage multiple priorities, perform effectively in a fast-paced environment, and maintain a strong focus on accuracy and service quality.
• Language Skills – Fluent Portuguese, Spanish, and English, enabling effective collaboration in an international business environment.

We offer:

• Make a difference where it matters – Play a key role in a sustainable and future-proof industry.
• A culture of appreciation and respect – Join an international team where collaboration thrives.
• Flat hierarchies, fast decisions – Your ideas matter and drive real change.
• Work your way – Enjoy flexible working hours and hybrid work.
• Unlimited learning opportunities – Access to unlimited LinkedIn Learning.
• Support when you need it – Our Employee Support Program.

At IFCO, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome applicants from all backgrounds, ethnicities, cultures, and experiences. IFCO is an equal opportunity employer.