Sales Ops Analyst: CRM & Opportunity Excellence

UNIT4 NV; Lisboa; Hybrid; EUR 32.000 - 52.000; Vollzeit

Zusammenfassung

UNIT4 NV is seeking a Regional Sales Operations Analyst to support the Opportunity Management lifecycle and maintain CRM data quality. You will act as a super user for sales tools, assist onboarding, and drive process improvements across the regional sales ops team.

You will monitor opportunity hygiene in Dynamics, track KPIs with Business Operations, and ensure timely communication of wins. This role focuses on enabling growth by streamlining sales processes and data accuracy.

Aufgaben

• Be a super user for sales tools, answering how to questions for CRM opportunities, accounts and data to help sales progress quickly.
• Onboard new Sales joining the team, helping reduce ramp-up time.
• Identify best practices and process improvements, document for the Sales community.
• Identify and remove sales blockers to streamline processes and free time for customer interactions.
• Monitor Dynamics opportunity hygiene so deals can move to Closed Won and then Booked by Finance.
• Manage data quality in CRM—accounts, contacts, hierarchy—to keep data accurate for stakeholders.
• Track pipeline health with Business Operations and report KPIs to aid decision making.
• Prepare timely win celebration emails to share insights across the organization.
• Identify knowledge gaps in tools/processes and coordinate with Sales Enablement for training.
• Execute internal cancellation processes and provide backup across regional ops.
• Maintain the Opportunity Management library and playbooks for latest processes.
• Be SME for 1-2 topics with owners to ensure business input is reflected.

Jobbeschreibung

UNIT4 NV is seeking a Regional Sales Operations Analyst to support the Opportunity Management lifecycle and maintain CRM data quality. You will act as a super user for sales tools, assist onboarding, and drive process improvements across the regional sales ops team.

You will monitor opportunity hygiene in Dynamics, track KPIs with Business Operations, and ensure timely communication of wins. This role focuses on enabling growth by streamlining sales processes and data accuracy.