Hybrid CRM & Reporting Analyst (Dynamics)

ConvaTec Inc.; Lisboa; Híbrido; EUR 40 000 - 65 000; Tempo integral

Resumo da oferta

Convatec is seeking a CRM & Reporting Analyst to own, configure, and optimize Microsoft Dynamics CRM across Commercial teams. You will ensure system stability, data quality, and effective governance for CRM usage aligned with commercial processes.

The role requires strong Dynamics CRM administration skills, advanced Excel, and experience with data governance, security roles, and system integrations; hybrid work arrangement offered.

Qualificações

• Strong expertise in Microsoft Dynamics CRM administration and configuration.
• Advanced Excel is a must, VBA, Power Automate and PBI as an advantage.
• Solid understanding of commercial processes and CRM operating models.
• Experience with CRM data governance, security roles, and system integrations.
• Strong documentation, testing, and release‑management discipline.

Responsabilidades

• Act as system owner and SME for Microsoft Dynamics CRM within the Commercial organization.
• Manage CRM data structures, business rules, workflows, and security roles in line with business and compliance requirements.
• Coordinate CRM releases, enhancements, testing, and deployments in collaboration with IT and Global CRM teams.
• Ensure data quality standards, governance rules, and validation processes for CRM across markets.
• Own CRM user lifecycle management, including provisioning, role assignments, and access reviews; deliver CRM training.

Conhecimentos

Microsoft Dynamics CRM

Advanced Excel

VBA

Power Automate

Power BI

Ferramentas

Microsoft Dynamics CRM

Excel

Power Automate

Power BI

Descrição da oferta de emprego

Convatec is seeking a CRM & Reporting Analyst to own, configure, and optimize Microsoft Dynamics CRM across Commercial teams. You will ensure system stability, data quality, and effective governance for CRM usage aligned with commercial processes.

The role requires strong Dynamics CRM administration skills, advanced Excel, and experience with data governance, security roles, and system integrations; hybrid work arrangement offered.