SaaS Onboarding & Training Specialist

VORTAL | Powered by Hubexo; Lisboa; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading e-Sourcing and e-Procurement provider in Lisbon is seeking an Onboarding Specialist to guide new clients through their initial setup and training on the platform. This role involves conducting webinars, configuring client accounts, and collaborating with the Customer Success team. Candidates should possess strong communication skills, a customer-centric mindset, and preferably a degree in Management or Marketing. Fluency in Portuguese and English is required, while Spanish is a plus.

Qualifications

• Up to 2–3 years of experience in onboarding or customer support.
• Experience conducting online training (webinars) highly valued.
• Previous exposure to SaaS, B2B services or digital transformation tools is a plus.

Responsibilities

• Serve as primary contact during onboarding phase.
• Configure initial settings on the VORTAL platform.
• Conduct weekly online training sessions for clients.

Skills

Strong communication and presentation skills

Customer-centric mindset

Organized and proactive

Fluent in Portuguese and English

Commercial awareness

Education

Bachelor’s degree in Management, Marketing, Communication Sciences or related field

Tools

CRM tools

Job description

A leading e-Sourcing and e-Procurement provider in Lisbon is seeking an Onboarding Specialist to guide new clients through their initial setup and training on the platform. This role involves conducting webinars, configuring client accounts, and collaborating with the Customer Success team. Candidates should possess strong communication skills, a customer-centric mindset, and preferably a degree in Management or Marketing. Fluency in Portuguese and English is required, while Spanish is a plus.