Russian Support Specialist — Email & Chat (Porto)

Cross Border Talents; Porto; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Relocation Assistance

Collaborative Team Environment

Job summary

A leading customer service provider in Porto is looking for a Russian Customer Support Specialist to assist users via chat and email. No phone calls are required. The ideal candidate is fluent in Russian and English, has at least one year of experience in customer support, and thrives in a team-oriented environment. The role offers competitive salary, meal allowance, and relocation assistance.

Qualifications

• At least one year of experience in Customer Support or related role.
• EU citizenship or Portuguese residency card required.
• Desire to learn and advance in the field.

Responsibilities

• Respond to customer questions and issues through email and chat.
• Follow step-by-step support protocols to resolve inquiries.
• Maintain performance in line with quality expectations and SLA goals.
• Participate in ongoing training to develop skills.

Skills

Proficiency in Russian (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership skills

Excellent communication skills

Job description

Russian Customer Support in Porto (No Phone Calls)

Job Openings Russian Customer Support in Porto (No Phone Calls)

About the job Russian Customer Support in Porto (No Phone Calls)

Start Your Journey in Tech Support – Help Users Worldwide!

Join a dynamic and collaborative team where your problem-solving skills and tech curiosity make a real difference. If you’re a clear communicator, thrive in fast-paced environments, and enjoy helping others, this is your chance to support users of cutting-edge digital products—no calls, just impactful support through chat and email!

Role Overview:

As a Customer Support, you'll be a key player in delivering seamless, high-quality assistance to users of digital products around the world. Through written communication channels—without phone calls—you'll troubleshoot issues, guide users, and help create a consistently positive experience. This role is ideal for someone who thrives on clear processes, cares about customer satisfaction, and is eager to grow within a supportive and fast-paced environment.

Key Responsibilities:

• Respond to customer questions and issues through email and chat ONLY, delivering quick, clear, and courteous assistance
• Follow step-by-step support protocols (SOPs) to resolve inquiries effectively, or escalate when necessary
• Maintain strong performance in line with quality expectations and SLA goals
• Participate in ongoing training, coaching, and feedback sessions to develop skills and stay up to date with product features
• Approach each interaction with empathy and a problem-solving mindset to ensure a positive user experience
• Support a culture of continuous improvement by contributing ideas and embracing team-driven success

Requirements:

• Proficiency in Russian (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field
• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Daily support during your work hours
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!