Russian-Speaking Customer Support for Social Tech, Porto

Cross Border Talents; Vila Nova de Gaia; On-site; EUR 10,155 - 12,164; Full time

Benefits offered by this job

Welcome bonus of EUR 1000

Extra payment for night hours and holidays

Meal allowance of EUR 7.63 net per day

Job summary

A talent acquisition company is seeking a Russian-Speaking Customer Support Specialist to join a multicultural team in Porto. The role includes assisting users with social media and smart devices, requiring fluency in Russian and good English. The position offers a EUR 1000 welcome bonus and a base salary of EUR 1,000 gross/month, with additional benefits for night shifts and a meal allowance. This is a great opportunity for a career in tech support.

Qualifications

• Fluency in Russian and good command of English (B2+).
• Excellent communication and interpersonal skills.
• Basic familiarity with social media platforms and tech gadgets.
• Problem-solving mindset and customer-centric attitude.
• Willingness to work in a 24/7 shift rotation.

Responsibilities

• Provide outstanding assistance to users of social media and smart devices.
• Guide customers in solving technical or account-related issues.
• Monitor and report user feedback to enhance product performance.
• Follow standard procedures to improve customer experience.
• Collaborate with teammates and team leaders.

Skills

Fluency in Russian

Good command of English (B2+)

Excellent communication skills

Interpersonal skills

Problem-solving mindset

Job description

A talent acquisition company is seeking a Russian-Speaking Customer Support Specialist to join a multicultural team in Porto. The role includes assisting users with social media and smart devices, requiring fluency in Russian and good English. The position offers a EUR 1000 welcome bonus and a base salary of EUR 1,000 gross/month, with additional benefits for night shifts and a meal allowance. This is a great opportunity for a career in tech support.