Russian Customer Support — Chat & Email (Porto)

Cross Border Talents; Maia; On-site; EUR 18,000 - 27,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Relocation Assistance

Collaborative Team Environment

Job summary

A technology support company in Porto is seeking a Russian Customer Support specialist to assist users via email and chat. The ideal candidate will have proficiency in both Russian and English, strong analytical and communication skills, and at least one year of experience in customer support. This position offers a competitive salary, meal allowance, and relocation assistance, with a focus on collaboration and team support.

Responsibilities

• Respond to customer questions through email and chat ONLY.
• Follow step-by-step support protocols to resolve inquiries.
• Maintain strong performance in line with quality expectations.
• Participate in ongoing training and feedback sessions.
• Approach interactions with empathy and problem-solving mindset.
• Contribute ideas for continuous improvement.

Skills

Proficiency in Russian

Proficiency in English

Analytical skills

Leadership abilities

Communication skills

Job description

A technology support company in Porto is seeking a Russian Customer Support specialist to assist users via email and chat. The ideal candidate will have proficiency in both Russian and English, strong analytical and communication skills, and at least one year of experience in customer support. This position offers a competitive salary, meal allowance, and relocation assistance, with a focus on collaboration and team support.