Russian Support: Email/Chat (Porto) + 1000€ Signing Bonus

Cross Border Talents; Vila Nova de Gaia; On-site; EUR 10,155 - 12,164; Full time

Benefits offered by this job

Competitive salary

Meal Allowance

Relocation Assistance

Collaborative Team

Job summary

A customer support services company based in Porto is looking for a Russian Customer Support representative. You will provide assistance through email and chat, ensuring user satisfaction without phone calls. The role requires proficiency in Russian and English, along with a desire for professional growth. This position offers a competitive salary, meal allowance, and relocation assistance, fostering a collaborative working environment.

Qualifications

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.
• EU citizenship or a Portuguese residency card.

Responsibilities

• Respond to customer questions and issues through email and chat ONLY.
• Follow step-by-step support protocols (SOPs) to resolve inquiries effectively.
• Maintain strong performance in line with quality expectations and SLA goals.

Skills

Proficiency in Russian (C2 level)

Proficiency in English (B2 level)

Analytical abilities

Leadership abilities

Communication abilities

Job description

A customer support services company based in Porto is looking for a Russian Customer Support representative. You will provide assistance through email and chat, ensuring user satisfaction without phone calls. The role requires proficiency in Russian and English, along with a desire for professional growth. This position offers a competitive salary, meal allowance, and relocation assistance, fostering a collaborative working environment.