Russian Support: Email/Chat (Porto) + 1000€ Signing Bonus

Cross Border Talents; Vila Nova de Gaia; Presencial; EUR 10 155 - 12 164; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Meal Allowance

Relocation Assistance

Collaborative Team

Resumo da oferta

A customer support services company based in Porto is looking for a Russian Customer Support representative. You will provide assistance through email and chat, ensuring user satisfaction without phone calls. The role requires proficiency in Russian and English, along with a desire for professional growth. This position offers a competitive salary, meal allowance, and relocation assistance, fostering a collaborative working environment.

Qualificações

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.
• EU citizenship or a Portuguese residency card.

Responsabilidades

• Respond to customer questions and issues through email and chat ONLY.
• Follow step-by-step support protocols (SOPs) to resolve inquiries effectively.
• Maintain strong performance in line with quality expectations and SLA goals.

Conhecimentos

Proficiency in Russian (C2 level)

Proficiency in English (B2 level)

Analytical abilities

Leadership abilities

Communication abilities

Descrição da oferta de emprego

A customer support services company based in Porto is looking for a Russian Customer Support representative. You will provide assistance through email and chat, ensuring user satisfaction without phone calls. The role requires proficiency in Russian and English, along with a desire for professional growth. This position offers a competitive salary, meal allowance, and relocation assistance, fostering a collaborative working environment.