Russian Customer Support — Chat & Email (Porto)

Cross Border Talents; Porto; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Collaborative Team

Relocation Assistance

Job summary

A leading tech support firm in Porto is seeking a Russian Customer Support representative to assist users via email and chat. This role involves troubleshooting digital product issues, maintaining quality service, and contributing to a collaborative team environment. Candidates should have strong Russian and English language skills, customer support experience, and a desire to advance their career. Competitive salary and relocation assistance offered.

Qualifications

• One year of experience in Customer Support or a related role.
• EU citizenship or a Portuguese residency card.
• Desire to learn and advance in the customer support field.

Responsibilities

• Respond to customer questions through email and chat.
• Follow support protocols to resolve inquiries.
• Maintain performance in line with quality expectations.

Skills

Proficiency in Russian (C2 level)

Proficiency in English (B2 level)

Strong analytical skills

Leadership abilities

Communication abilities

Job description

A leading tech support firm in Porto is seeking a Russian Customer Support representative to assist users via email and chat. This role involves troubleshooting digital product issues, maintaining quality service, and contributing to a collaborative team environment. Candidates should have strong Russian and English language skills, customer support experience, and a desire to advance their career. Competitive salary and relocation assistance offered.