AI-Driven Customer Experience & Renewals Lead

Cloudflare, Inc.; Lisboa; On-site; EUR 42,000 - 57,000; Full time

Job summary

Cloudflare, based in Lisbon, Portugal, is seeking a Customer Experience Manager to lead the post-sale journey from onboarding through renewal. You will act as a trusted advisor and commercial owner for your accounts, articulating ROI and business value while collaborating with the Sales team to forecast and protect renewals.

You will embed AI-driven optimization into daily workflows, identify upsell opportunities, and coordinate cross-functional teams to resolve customer issues and drive

Qualifications

• Minimum 3 years in Customer Success/Account Management or related sales.
• Fluency in German; strong English preferred.
• 2+ years in cloud security or performance industries preferred.
• Bachelor's degree or professional qualifications.

Responsibilities

• Lead customer lifecycle from onboarding to renewal.
• Act as trusted advisor and commercial owner for accounts.
• Build relationships to articulate ROI and business value.
• Collaborate with Sales to maintain forecasts and drive renewals.
• Embed AI-driven optimization into daily workflows.

Skills

German language

Customer Success

Account Management

SaaS sales

Education

Bachelor's degree

Tools

CRM software

Job description

Cloudflare, based in Lisbon, Portugal, is seeking a Customer Experience Manager to lead the post-sale journey from onboarding through renewal. You will act as a trusted advisor and commercial owner for your accounts, articulating ROI and business value while collaborating with the Sales team to forecast and protect renewals.

You will embed AI-driven optimization into daily workflows, identify upsell opportunities, and coordinate cross-functional teams to resolve customer issues and drive