Customer Growth & Renewal Manager

WinsAbove; Lisboa; Ibrido; EUR 50.000 - 69.000; Tempo pieno

Descrizione del lavoro

Cloudflare is seeking a Customer Experience Manager in Lisbon, Portugal to lead the post-sale journey from onboarding to renewal, aligning with Sales to forecast and maximize ROI. The role blends advisory leadership with commercial ownership, shaping renewals, upsell opportunities, and cross-functional collaboration across Product, Engineering, Support, Marketing, and Sales.

You will embed AI-driven workflows to automate tasks and accelerate customer outcomes, delivering measurable business

Competenze

• Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.
• Fluency in Russian.
• 2+ years of industry experience, with experience in cloud security and/or performance industries preferred.
• Bachelor's degree and/or other professional qualifications.
• Direct experience in commercial sales, negotiation, and deal closure.
• Strong understanding of or willingness to learn about computer networking and how the internet works, with network security a plus.

Mansioni

• Oversee customer engagement across the entire customer lifecycle, from onboarding through renewal.
• Be a Trusted Advisor to your customers by helping them adopt the Cloudflare products and services to meet their needs and make them successful.
• Work with account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion.
• Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.
• Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings, with a track record of successful planning and execution of Executive Business Reviews.
• Demonstrate how your customer engagement directly impacts revenue growth and adoption of Cloudflare solutions and services.

Conoscenze

Customer Success

Negotiation

Sales

Formazione

Bachelor's degree

Descrizione del lavoro

Cloudflare is seeking a Customer Experience Manager in Lisbon, Portugal to lead the post-sale journey from onboarding to renewal, aligning with Sales to forecast and maximize ROI. The role blends advisory leadership with commercial ownership, shaping renewals, upsell opportunities, and cross-functional collaboration across Product, Engineering, Support, Marketing, and Sales.

You will embed AI-driven workflows to automate tasks and accelerate customer outcomes, delivering measurable business