Russian-Speaking Customer Support Specialist-Social Media & Smart Tech

Cross Border Talents; Vila Nova da Barquinha; Presencial; EUR 10.000 - 12.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Welcome bonus EUR 1000

Meal allowance EUR 7.63 per day

Descripción de la vacante

Cross Border Talents seeks a Russian-speaking Customer Support Specialist for a Porto-based client in social media and smart tech. The role offers a monthly gross base salary of EUR 1,000, paid over 14 months, with a EUR 1,000 welcome bonus, meal allowance, and night/sunday/holiday pay.

On-site in Porto, training precedes a rotating shift system. Requirements include fluent Russian, English at least B2, strong communication, and familiarity with social media platforms and tech gadgets.

Formación

• Fluency in Russian and at least B2 English level.
• Excellent verbal and written communication skills.
• Familiarity with social media platforms and consumer tech devices.
• Problem-solving mindset and customer-centric attitude.
• Willingness to work a 24/7 shift rotation after training.

Responsabilidades

• Provide outstanding assistance to users via chat, email, or phone.
• Guide customers in solving technical or account-related issues with empathy.
• Monitor and report user feedback, bugs, and suggestions to improve product performance.
• Follow standard procedures and contribute to a positive customer experience.
• Collaborate with teammates and leaders to improve service delivery.

Conocimientos

Fluent Russian

Good communication

Problem solving

Customer-centric

Shift rotation

Herramientas

Social media platforms

Tech gadgets

Descripción del empleo

Russian-Speaking Customer Support Specialist-Social Media & Smart Tech

Job Openings Russian-Speaking Customer Support Specialist-Social Media & Smart Tech About the job Russian-Speaking Customer Support Specialist-Social Media & Smart Tech

Cross Border Talents is looking for fluent Russian speakers on behalf of our Porto-based client to join their multicultural team working on an exciting project-with a welcome bonus of EUR 1000! Start Date: 31 July and August 21 Location:

Porto, Portugal

Work Type:

On-site

Language Requirement:

Russian (Fluent) + English (B2 level)

Join a fast-growing team supporting one of the most innovative social media and tech gadget platforms in the world. If you're passionate about technology, social interaction, and delivering top-tier customer support, this is your chance to build a career in a multicultural environment right in the heart of Porto. As a

Responsibilities

• Provide outstanding assistance to users of next-gen social media and smart devices via chat, email, or phone.
• Guide customers in solving technical or account-related issues with empathy and efficiency.
• Monitor and report user feedback, bugs, and suggestions to enhance product performance.
• Follow standard procedures and contribute to a positive customer experience.
• Collaborate with teammates and team leaders to continuously improve service delivery.

What You Bring:

• Fluency in Russian and good command of (B2+).
• Excellent communication and interpersonal skills.
• Basic familiarity with social media platforms and tech gadgets.
• Problem-solving mindset and customer-centric attitude.
• Willingness to work in a 24/7 shift rotation, after the initial training period (starts with morning shifts). Availability to work on a rotating schedule, Monday to Sunday, with two rotating days off.

Whether youre starting fresh in Portugal or looking for your next step within the country, this role offers a great opportunity to settle in Porto while gaining experience with one of the biggest names in the social media and smart tech landscape. Welcome bonus of EUR 1000! Base salary:

EUR 1,000 gross/month (paid over 14 months). Extra payment for working night hours, public holidays and Sundays

Meal allowance: EUR 7.63 net per working day

Additional Information

Accepted documents: EU ID Residence Card Visa holders (upon validation) Ready to Relocate?