Revenue-Driven CS Manager: Upsell & Renewals

Much Consulting; Lisboa; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Real impact

Innovative culture

Flexible working

Competitive salary

Employee benefits

Job summary

much. GmbH is seeking a highly driven Commercial Customer Success Manager to own the commercial side of the Support Hub.

You will nurture client relationships, pitch solutions, and close deals, building your own pipeline for Managed Services including support, hosting, BI, and other subscriptions. Expect a hands-on role with a dynamic, international team, focusing on renewals, upsell opportunities, and actionable process improvements.

Qualifications

• Relevant university degree.
• 2+ years of proven experience in Customer Success, Account Management, or B2B Sales.
• Sales and customer-centric mindset with experience to pitch solutions and close deals.
• Proactive and self-learner, you create your pipeline of activities and learn quickly.
• Excellent communication skills to convince customers via email or in a call.
• Fluent in English (C2) and highly proficient in German (B2 or higher).

Responsibilities

• Own the whole sales pipeline of Managed Services (Customer support, hosting, BI & other subscriptions products).
• Make sure customers renew their packages (avoid churn) and highlight opportunities to upsell / cross-sell (grow your pipeline).
• Develop slide decks & sales materials in collaboration with marketing to help with sales process.
• Collect client feedback and turn it into actionable process improvements and sales opportunities.
• Partner closely with operational teams to ensure seamless service delivery while maintaining a sharp focus on client satisfaction and account growth.

Skills

Customer success

Sales mindset

Relationship building

Proactive learner

Communication skills

English (C2)

German (B2+)

Education

Relevant university degree

Job description

much. GmbH is seeking a highly driven Commercial Customer Success Manager to own the commercial side of the Support Hub.

You will nurture client relationships, pitch solutions, and close deals, building your own pipeline for Managed Services including support, hosting, BI, and other subscriptions. Expect a hands-on role with a dynamic, international team, focusing on renewals, upsell opportunities, and actionable process improvements.