Commercial Customer Success Manager (M/F/D)

Much Consulting; Lisboa; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Real impact

Innovative culture

Flexible working

Competitive salary

Employee benefits

Job summary

much. GmbH is seeking a highly driven Commercial Customer Success Manager to own the commercial side of the Support Hub.

You will nurture client relationships, pitch solutions, and close deals, building your own pipeline for Managed Services including support, hosting, BI, and other subscriptions. Expect a hands-on role with a dynamic, international team, focusing on renewals, upsell opportunities, and actionable process improvements.

Qualifications

• Relevant university degree.
• 2+ years of proven experience in Customer Success, Account Management, or B2B Sales.
• Sales and customer-centric mindset with experience to pitch solutions and close deals.
• Proactive and self-learner, you create your pipeline of activities and learn quickly.
• Excellent communication skills to convince customers via email or in a call.
• Fluent in English (C2) and highly proficient in German (B2 or higher).

Responsibilities

• Own the whole sales pipeline of Managed Services (Customer support, hosting, BI & other subscriptions products).
• Make sure customers renew their packages (avoid churn) and highlight opportunities to upsell / cross-sell (grow your pipeline).
• Develop slide decks & sales materials in collaboration with marketing to help with sales process.
• Collect client feedback and turn it into actionable process improvements and sales opportunities.
• Partner closely with operational teams to ensure seamless service delivery while maintaining a sharp focus on client satisfaction and account growth.

Skills

Customer success

Sales mindset

Relationship building

Proactive learner

Communication skills

English (C2)

German (B2+)

Education

Relevant university degree

Job description

About much. GmbH

Welcome to much. Consulting! We are a fast-growing international consultancy specializing in business IT & ERP systems. We provide cutting-edge solutions for clients across diverse industries, but we know that going live is just the beginning.

We are looking for a highly driven Commercial Customer Success Manager to take ownership of our Support Hub's commercial success. If you are a natural relationship builder with a fierce sales mindset, someone who sees every client interaction as an opportunity to add value, cross-sell, and negotiate, this is your chance to shine.

Become part of an international team of creative problem solvers and drive real revenue!

Our offer

• Real impact: with us, nothing is set in stone - you have the freedom to shape company processes, build out the commercial wing of the Support Hub, and implement your own ideas.

• Innovative work culture: look forward to short, flexible decision-making paths and lean processes that let you move fast

• Flexible working: We value results over hours — structure your work around your life

• Competitive salary: you will receive an annual salary range between €32.000 and €42.000 / year

• Plenty of additional benefits: sales commissions (uncapped), top insurance, self-learning budget, state-of-the-art equipment - we value our employees & do our best to show it

Who you are

• Relevant university degree

• At least 2 years of proven experience in Customer Success, Account Management or B2B Sales; ideally within the IT, software, or ERP sectors

• Sales and customer-centric mindset, with experience to pitch solutions and close deals

• Proactive and self-learner, you create your pipeline of activities and learn quickly

• Excellent communication skills to convince customers via email or in a call

• Fluent in English (C2) and highly proficient in German (B2 or higher)

Your mission

• Own the whole sales pipeline of Managed Services (Customer support, hosting, BI & other subscriptions products)

• Make sure customers renew their packages (avoid churn) and highlight opportunities to upsell / cross-sell (grow your pipeline)

• Develop slide decks & sales materials in collaboration with marketing to help with sales process

• Collect client feedback and turn it into actionable process improvements and sales opportunities

• Partner closely with operational teams to ensure seamless service delivery while maintaining a sharp focus on client satisfaction and account growth.

Ready to eliminate the boring?

If you’re an elite customer success manager looking for a fast-paced environment with short decision-making paths, let’s talk.

much. Consulting is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.