Remote Technical Account Manager – Enterprise Solutions

Sovos Latinoamérica; Lisboa; In loco; EUR 55.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance (company paid)

Meal Allowance

13th and 14th month allowances

Global Mentoring Programs

AI Tools and Technology from Day 1

Continuous Learning and Development

Language Learning Support

Generous annual leave

Descrizione del lavoro

Sovos is seeking a Technical Account Manager in Portugal to act as the trusted technical lead for enterprise clients, guiding implementations, deployments, and ongoing support to deliver measurable results.

You will coordinate cross-functional teams, manage code deployments, and conduct regular health checks while building long-term client relationships and providing insights to improve products.

Competenze

• Bachelor's degree or equivalent experience.
• You have minimum 2 years experience in customer implementations, technical support, or similar client-facing technical roles, ideally within the software industry.
• Proficiency in English and Portuguese, with strong communication skills across both languages.
• Working knowledge of SQL queries and scripting preferred, along with familiarity using AI tools to streamline workflows and troubleshooting.
• Strong planning, organisational, and communication skills, with demonstrated success managing intermediate-level client projects.
• High attention to detail and professionalism in client interactions, with business acumen to understand client needs and translate them into technical solutions.
• Familiarity with project management tools, CRM platforms, and Microsoft Office suite.
• Willingness to travel occasionally and work outside core business hours when needed.
• Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire.

Mansioni

• Serve as the primary technical point of contact for assigned enterprise accounts, building trusted relationships and deep product knowledge.
• Lead technical projects from planning through go-live and post-deployment support, coordinating cross-functional teams to deliver on time and within scope.
• Coordinate code deployments with internal teams and clients, ensuring documentation and delivery align with client expectations.
• Conduct annual account reviews and health check-ins, performing regular case reviews to ensure jurisdictional and seasonal readiness.
• Deliver training internally and externally on software usage and best practices, helping clients maximise the value of Sovos solutions.
• Represent assigned accounts during emergencies, managing crisis communications with professionalism and clarity.
• Provide feedback and suggestions for product enhancements based on client interactions, contributing to continuous improvement and client success initiatives.

Conoscenze

English & Portuguese

SQL queries

Scripting

Project management tools

CRM platforms

Microsoft Office

Client project management

Formazione

Bachelor's degree or equivalent experience

Strumenti

AI tools

Descrizione del lavoro

Sovos is seeking a Technical Account Manager in Portugal to act as the trusted technical lead for enterprise clients, guiding implementations, deployments, and ongoing support to deliver measurable results.

You will coordinate cross-functional teams, manage code deployments, and conduct regular health checks while building long-term client relationships and providing insights to improve products.