Remote Tech Systems & Support Analyst (German)

IQVIA; Oeiras; Presencial; EUR 24 000 - 36 000; Tempo integral

Resumo da oferta

IQVIA in Lisbon, Portugal is seeking a Tech Systems/Support Analyst to provide first-level support to Clinical Trials personnel via phone, email, and chat. This remote role requires resolving routine technical inquiries and maintaining ticket information to ensure timely resolutions.

Responsibilities include clarifying requirements with end users, escalating complex issues, and assisting with PC hardware/software configuration and installation as needed.

Qualificações

• Associate's degree in Computer Science or equivalent, or technical training.
• 1 year of related experience or training is required.
• Equivalent combination of education and experience acceptable.
• Familiarity with mainframe, distributed, PC, LAN, or telecom equipment to understand client needs.

Responsabilidades

• Provide first-level support for technical issues and resources from internal or external customers.
• Clarify and define requirements by communicating with end users.
• Resolve routine problems and escalate complex issues to appropriate support areas.
• Maintain call information in the database using commercial software.
• May work with monthly charge back reports and schedule configuration/installation of PC hardware/software.

Conhecimentos

German native speaker

English proficient

Analytical abilities

Formação académica

Associate's degree in Computer Science

Descrição da oferta de emprego

IQVIA in Lisbon, Portugal is seeking a Tech Systems/Support Analyst to provide first-level support to Clinical Trials personnel via phone, email, and chat. This remote role requires resolving routine technical inquiries and maintaining ticket information to ensure timely resolutions.

Responsibilities include clarifying requirements with end users, escalating complex issues, and assisting with PC hardware/software configuration and installation as needed.