Remote Tech Support Specialist Italian & English

The Europe Concept; Lisboa; Remote; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Relocation support

Job summary

The Europe Concept is hiring a Tech Customer Service Representative to support English- and Italian-speaking customers with technical issues. This is a 100% remote, permanent role available to candidates based in Portugal or willing to relocate.

You will be the first point of contact, explain solutions clearly, resolve problems efficiently, and turn challenging situations into positive experiences for a global brand.

Qualifications

• Fluent in Italian and English.
• Tech-savvy with comfortable use of digital tools and troubleshooting.
• Able to think quickly and find solutions under pressure.
• Empathetic and patient in customer interactions.
• Detail-oriented with strong follow-through.
• Excellent verbal and written communication skills.

Responsibilities

• Provide technical customer service and support to English- and Italian-speaking customers.
• Identify and resolve customer issues efficiently and effectively.
• Handle inquiries and complaints with professionalism, empathy, and patience.
• Track issues, document accurately, and follow up until resolution.
• Clearly explain technical solutions to customers.
• Turn challenging situations into positive customer experiences that build loyalty.

Skills

Fluent Italian

Fluent English

Tech-savvy

Fast thinker

Empathetic

Detail oriented

Strong communication

Job description

The Europe Concept is hiring a Tech Customer Service Representative to support English- and Italian-speaking customers with technical issues. This is a 100% remote, permanent role available to candidates based in Portugal or willing to relocate.

You will be the first point of contact, explain solutions clearly, resolve problems efficiently, and turn challenging situations into positive experiences for a global brand.