Remote Italian-Speaking Tech Support Specialist

Recruityard

Viseu

Remote

EUR 9,300 - 11,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Performance bonus up to 360 €/month

Language allowance 250 €/month

Meal allowance 10.20 €/day

Fully remote in Portugal

Job summary

Recruityard is seeking an Italian-speaking Technical Support Agent to join a remote-friendly team in Portugal. You will provide expert technical assistance via chat, phone, and email, guiding customers through setup, troubleshooting, and feature navigation.

Fluency in Italian and English is mandatory. The role emphasizes strong communication, sales acumen, and the ability to learn new systems quickly, with full training provided.

Qualifications

Fluency in Italian and English is mandatory.
Sales experience and strong communication skills.
Tech-savvy with the ability to learn systems quickly.
Customer-oriented with strong problem-solving abilities.
Prior experience in technical support is valued but not required.

Responsibilities

Provide remote technical support to users via chat, phone, and email.
Guide customers through technical troubleshooting, setup, and feature navigation.
Offer pre- and post-sales technical support to help users maximize platform benefits.
Handle inquiries about software bugs, system performance, and functionality.
Escalate unresolved issues to higher-tier support when necessary.
Document all interactions and resolutions in the system.
Ensure timely, clear, and customer-focused communication.

Skills

Fluent Italian

Sales experience

Strong communication

Tech-savvy

Job description

Fluency in Italian and English is mandatory. The role emphasizes strong communication, sales acumen, and the ability to learn new systems quickly, with full training provided.

Get your free, confidential resume review.

or drag and drop your file here.