Remote System Monitoring Technician

Brix IT; Lisboa; Hybrid; EUR 30,000 - 52,000; Full time

Job summary

Brix IT in Lisbon is seeking a dedicated monitoring specialist to oversee critical IT environments, detect alerts, and perform initial troubleshooting, ensuring proper escalation to the right teams.

You will work with infrastructure, support, cybersecurity and project delivery teams, following ITSM processes and defined procedures, with a strong focus on service quality and timely incident resolution.

Fluency in English and French helps collaboration across multi-team and international projects.

Qualifications

• Experience in system, infrastructure or application monitoring roles.
• Knowledge of monitoring tools, preferably Nagios.
• Good understanding of Linux, Windows and/or IBM iSeries / IBM i5 environments.
• Knowledge of TCP/IP networking concepts.
• Experience with Shell scripting.
• Knowledge of SQL.
• Familiarity with relational databases such as Oracle, PostgreSQL and/or SQL Server.
• Ability to perform initial troubleshooting and follow incident management procedures.
• Experience using ITSM or ticketing systems.
• Strong attention to detail and ability to work according to defined processes.
• Good analytical and problem-solving skills.
• Ability to manage multiple alerts or incidents simultaneously.
• Fluent in English and French.

Responsibilities

• Monitor IT systems, networks, servers and applications using monitoring tools such as Nagios
• Detect, analyse and respond to system alerts and incidents in real time
• Perform initial troubleshooting to support root cause identification
• Escalate critical incidents to the appropriate technical teams according to defined procedures and severity levels
• Support the monitoring of system availability, performance and backup status
• Register incidents, interventions and resolutions in ITSM or ticketing tools
• Produce regular reports on incidents, system health and performance trends
• Collaborate with infrastructure, cybersecurity, support and delivery teams to maintain service quality
• Support operational analysis and problem resolution with client-facing and internal teams
• Maintain updated knowledge of the monitored systems, applications and technical environments
• Suggest improvements to monitoring processes, alert rules and operational procedures

Skills

Nagios

Linux

Windows

IBM i

TCP/IP

Shell scripting

SQL

Oracle

PostgreSQL

SQL Server

Incident management

English

French

Analytical

Attention to detail

Multi-tasking

Job description

Brix IT in Lisbon is seeking a dedicated monitoring specialist to oversee critical IT environments, detect alerts, and perform initial troubleshooting, ensuring proper escalation to the right teams.

You will work with infrastructure, support, cybersecurity and project delivery teams, following ITSM processes and defined procedures, with a strong focus on service quality and timely incident resolution.

Fluency in English and French helps collaboration across multi-team and international projects.